"LOST ENTIRE LAUNDRY ORDER"

LOST ENTIRE LAUNDRY ORDER

I had my entire 'wash and fold' order lost by Laundrapp. Yes, the entire blue bag of laundry including a suit and all of my work clothes.

This has caused huge inconvenience and distress as collectively the items are worth in excess of £2,000. But to add further insult, it has been impossible to get even the minimum of customer service from them.

I have had to chase daily for updates on my clothing and simply been fobbed off with a glib line all the phone operatives seem to use: "we'll check with facilities", and then nothing.

If you value your belongings do not trust them with this company.

"In 3 orders 3 are delayed and for the…"

In 3 orders 2 are delayed and for the last one I have no clue what's going on or where my clothes are. The app chat never works and they never reply to emails.

"I am shocked and appalled at…"

I am shocked and appalled at Laundrapp’s customer service.

Laundrapp has cancelled 4 delivery attempts and only after my persistence - have they finally admitted that they have lost my items.

This dry-cleaning is over £1,000 in value - and I am certain Landrapp will not find the goods and will also not refund me.

I am not one to complain - but I think it’s important that consumers know the risks of using this service.

A very disappointed customer.

"Booked a pick up between 7 and 8am…"

Booked a pick up between 7 and 8am Monday morning and got a call from their customer service at 7.50am to say the driver hadn't turned up for work so could I reschedule. I was pretty annoyed as I booked the slot for a reason and needed the clothes back for Wednesday. The customer service rep was sorry and applied a £10 voucher and although inconvenient, we rescheduled to Tuesday morning at the same time. Tuesday morning and the app is telling me the driver is late and won't arrive until between 9.13 and 9.33 am so I called back customer service on ‭+44 20 3608 7405‬ and I've been told that the van broke down and there's nothing they can do and that the merger between Zip Jet and them has caused problems. I was always a Zip Jet customer spending on average £100/150 per month as I found their service and turnaround better than laundrapp. I've cancelled the order, as a £10 voucher and apology doesn't seem satisfactory, asked for a refund and won't be using them again. Reading the current reviews, I don't trust the service.

"Absolutely shocking service"

Absolutely shocking service. Didn't respond to emails. Delivered wrong laundry. Live chat on website doesn't work. No contact number to get hold of someone when things go wrong.

"4 suits, 5 shirts - 2 days late, 1 suit lost - no contact methods"

I was previously a frequent user of Laundrapp until last weekend.

Made a dry cleaning order, for delivery on Sunday. An hour before, I received an automated email advising my clothes wouldn’t be delivered and the next available slot was 48 hours. 4 suits and 5 shirts!

I have now been trying to contact customer services via live chat and email for 48 hours - but I have had no response - nothing!

My dry cleaning was finally delivered today, and one of my suits are missing.

I have been trying to contact Laundrapp since Sunday night, and haven’t heard a thing. Goodness knows how long it will take me to receive a response!

I will be deleting the app, and definitely advising family and friends to stay far away!

Find a cheaper, local alternative - they will do exactly the same thing, for a lower cost!

"Once loyal, now shocked."

I used to be a really loyal customer of Laundrapp, however I had a really important item scheduled to be delivered on Sunday. It never arrived and I haven't heard anything since. I have tried Email, Live Chat, Phone and even Twitter and I can't get through. I'm genuinely shocked.

"Items disappeared"

Booked 2 deliveries already and they never showed up. Calling the customer service, first time they reschedule, second time they lost track of my order, after second time (now) I cannot get in touch with them and they don't reply to my emails.

Should I consider my items lost?

Of course, I won't use this service anymore and I discourage others to use it.

"Absolutely appalling service"

Absolutely appalling service.

I received an email 2 hours before devilry saying that my order couldn’t be completed. No other contact was made - I telephoned and spoke to a service operative who told me that they “failed to pick up my laundry”. I asked for delivery next day but this wasn’t possible as all slots were booked. I was then told that 2 items (pillows) hadn’t been cleaned as the “facility doesn’t clean them”. So now I have to wait 5 days for the next evening available delivery to have two items returned unclean and they think sorry is an acceptable response.

Never ever use these guys - incompetent cowboys. Utterly terrible customer service and can’t even meet the products they offer on their app

"I wish I could give 0 stars"

I wish I could give 0 stars. My order is over a week late with multiple scheduled deliveries missed. I cannot get anyone in support to pick up the phone or respond. DO NOT USE THIS APP!!!!