"Good SMTP provider and helpful customer…"

Good SMTP provider and helpful customer service!

"Veloci e completi!"

Veloci e completi!

"I paid $50 for 1-year "Silver" plan…"

I paid $50 for 1-year "Silver" plan with TurboSMTP and they refuse to apply the funds to my account. The live-chat people are completely useless. Despite receiving an email receipt from PayPal, and 2 email receipts directly from the company, they STILL claim no funds have been received. I furnished screenshots as evidence and STILL NO HELP!

Invoice No: BI62910867
Date: April 26, 2024
Order No: 233329620

Order Reference No.: 233329620
Payment method: Visa/MasterCard - 2141
Order date: 2024-04-26
Grand Total: 52.43 USD

Payment has been made via PayPal Debit card: Transaction ID: 7JV67323UW379420T

"Servizio impeccabile"

Servizio impeccabile, efficiente e con una customer care davvero ottima.

"info in chat"

Chieste info sul servizio SMTP in chat con l'operatrice Mirka. Trovata competenza, gentilezza e pazienza nello spiegare cose, forse banali per un PRO, ma non scontate per chi non è esperto. Ottima esperienza,
Il servizio offerto sembra (è ancora da testare) interessante e ben calibrato per esigenze diverse. Se la qualità è quella percepita dalla chat sarà eccellente. Attiverò account di prova per verifica. Grazie a Mirka.

"customer experience is terrible"

Been with the company for 3 year now. And must really say there support is no existing. IF there is any issue you have to solve it yourself and I found the support staff to be arrogant and rude.
We also upgraded to a higher Plan to try the dedicated support and IP. We found our delivery rates has not improved at all and we got no support to a issue we raised so why pay more ?

We will continue to use them though even if my rating dropped from a 4 star down to a 1 over the last 3 years(on trust pilot) as to move your whole account to a new provider is such a mission. However should the opportunity arise we strongly consider moving.

After submitting a ticket and asking for help this is the respond we got.

Hello ******

I am glad to help you through chat
Thank you for contacting us.
<<<
Me replying to there Reply

"your delivery rate remains quite high at 98.75%."
I Really doubt this is true, Considering the Problems we are experiencing

And regarding
"I wanted to inform you that we have addressed the issue you raised in your support ticket. Our support team has provided a solution, and you should have received the details in the response to your ticket"

The first time I submitted a ticket was on the 22th of April I have been responding to your ticket since the 23rd and have to date (03/05/2024) Not received any reply or assistance. This is after I have contacted you in the chat on the site, Raised a ticket and responded to your ticket more times that I wish to admit.

Who ever is responding to This is out of touch with whats going on.

I am really considering other providers after this experience.

"fast and good service"

fast and good service

"Great Support"

Great Support, professional. Recommend the service.

"Poor Customer Experience. Don't Buy it"

We have integrated Turbo SMTP into our quote form. All my emails are going to spam. I have been contacting your customer support for three days. I have only one answer from your team, saying that you're testing it. It's been three days. I haven't heard from you. Today, I contacted them again. But I heard the same response as expected.

"Il servizio di assistenza (ho parlato…"

Il servizio di assistenza (ho parlato con Antonio) mi ha risolto un problema con il quale combattevo da parecchio in meno di un minuto. Eccezionale.