"Disponibilità e professionalità"

Disponibilità e professionalità nel rispondere ai quesiti e ai problemi posti.
Soluzioni suggerite precise e corrette.

"My honest review about Turbo-SMTP/Server SMTP"

I'm creating this review just to address the recent suspension of
our account, related to our business.

We faced previously several issues with sending emails, queued emails
and bounced emails attributed to the assigned IP we were using.

We were only sending emails to our community of a weekly newsletter sent
to subscribers who have willingly opted in to get update about our small business.

The Turbo-SMTP was having difficulty with addressing the issue, and unable to fix it, then when they cannot do anything about it, they give us a refund and close our account in a barbaric way.


Also, while we compared Turbo-SMTP with SparPost that we already using ( 2 paid packs, same price ):

We have noticed a big difference in the delivery performance between Turbo SMTP
and SparkPost,
Emails that been sent via SparkPost to the same recipients encounter no queuing
issues, unlike
the challenges reported with Turbo SMTP.

Another notable difference is with the IP handling, while SparkPost provides
the using of a pool of shared IPs for all the paid users equally, ensuring that
each
email is delivered from a different IP, Turbo SMTP utilises a single shared IP,
even though
we are subscribed as paid users, cause we believe that paid users
should have an option for more diverse IP usage to ensure and enhance
deliverability.

Also, in our communication with SparkPost yesterday, they said clarifying
regarding the shared pool IP, they said it is included for all paid users in the
starter packs, moreover, big plans receive a dedicated IP, which TurboSMTP having
only the ability to provide similar option for a dedicated IP and an expensive
extra fee for the shared pool of IPs.

Also, our intention isn't about financial matters or a refund, rather than
supporting your customers,
which we are seeing the quite opposite, lack of cooperation, understanding, and
the unprofessional communication
throughout this process.

I wanna also address that we have repeatedly called their phone number to contact their customer support, and repeatedly no one answered our phone calls neither answering the voicemails we left to the support team.

Update:
One of their team, after she said that our emails are spammy that's the reason our account has been suspended and permanently blocked, but once we asked her to give us where our emails were spammy or containing a spammy words, or having any spam reports, she stopped responding to our emails.

We will keep using SparkPost, cause after bunch of comparisons we found out that SparkPost is way better than Turbo-SMTP itself.

We want to understand how we used your service for abusing, can you give us an example of spammy Emails that we sent from our portal, or any evidence or details you've regarding the alleged abuse, cause taking this action and claiming we were using your service for abuse is big lie about our business, and we are asking you to show us some evidence of your claim, while you didn't followed up with us about the evidence, and also I'd like to address again that your number phone isn't working at all, you gave your clients a fake phone number that doesn't belong to your service, we called and we called several times to speak with the technical support to fix the issue we faced but no one answered our calls, I'm not sure if Turbo Smtp is a real company or not, but anyway, I am not happy at all, and also we already were using SparkPost, and we wanted to compare, as I said previously we found that Turbo Smtp isn't close at all.

Waiting for confirmation to your claim here, or by email, cause most of the emails we sent, were getting bounced due to the shared IP that we were using that it shows on sender-score already got a bad reputation to some email providers and cables.

"Excelente servicio de SMTP"

Excelente servicio de SMTP, excelente soporte, muy fácil de configurar y de echar a andar, 50k mails enviados en la primer semana gracias a su plataforma, explican cómo configurr DNS y cómo poner las llaves DKIM que son fundamentales para llegar a INBOX

¡¡Gracias!!

"Server migliore tra tutti..."

Server migliore tra tutti quello utilizzati in 16 anni d'attività. Supporto tecnico in Italiano fantastico con assistenza a livelli tecnici molto avanzata. Ho avuto modo di interloquire con Eva del supporto tecnico che ha competenze informatiche avanzatissime.

"Nermine, you rock! you made my day with your patience and knowledge. TOP!"

Nermine, Amira, Mai
Actually, the whole support team of turboSMTP has made my experience a smooth and great one! TOP, excellent work team!.
Super fast response, there is always someone available there for us and all issues and concerns promptly addressed with kindness and friendliness.

"PLEASE READ THIS."

PLEASE READ THIS.
This service is terrible!! Below are my stats.
I have an extremely clean list of 9,585 email addresses. I had the list cleaned twice by different companies making sure all bad addresses were removed. The 9,585 was the final count of all valid addresses. Here are the results
9,585 sent
103 opened
79 bounced
I put in 12 personal emails to verify the send. Of the 12, 1 was received, 2 went to spam and 9 disappeared.
I’ve been doing this for a long time and never had such terrible results.
I investigated and found out the reason for such a low open rate and because 9 of mine that never got to their destination was because this company’s smtp,s are all being rejected by Yahoo, Google, Hotmail and others. They don’t even go in spam. They are refused.
On their statistics they say they were all delivered. That’s a true statement but they never put in their statistics how many were rejected.
Years ago this was an extremely good service but because they let a lot of spam accounts in, their reputation was destroyed and now everything is being rejected

"turboSMTP took money from us twice"

Couple of weeks back their security protocols was breached and hijackers took away our entire quota of 200k relays. It was their fault, not ours.

Despite many requests, TurboSMTP has not restored our 200k relays and we had to pay again in full to get it, how can they charge us again. What is worse, Noha and Igor stopped replying to us. This is terrible customer service and this co is involved in charging its clients twice.

"This company are scammers"

This company are scammers, please don't waste your hard earned money on them. After sign up your account gets activated and less than 5 mins another follow up message comes that your account is closed for some stupid reasons. To make matters worse, they state full refund has been sent but you won't receive any.

"'ai découvert le meilleur service de…"

'ai découvert le meilleur service de serveur SMTP : une solution exceptionnelle !

Je suis absolument ravi d'avoir trouvé ce service de serveur SMTP. C'est tout simplement la meilleure option que j'ai jamais rencontrée pour mes besoins en envoi d'e-mails. La fiabilité, la rapidité et les fonctionnalités avancées sont tout simplement exceptionnelles.

Ce service de serveur SMTP a résolu tous mes problèmes d'envoi d'e-mails en assurant une délivrance rapide et sans faille de mes messages. Que ce soit pour des communications professionnelles importantes ou pour des newsletters à grande échelle, ce service a dépassé toutes mes attentes.

"all ok thanks"

all ok thanks