"Very professional ."

Very professional, explained everything in easy to understand details, very polite and patient, received the email as promised, made what I assumed would be a complicated matter very easy really impressed.

"Absolute joke of a company took all our…"

Absolute joke of a company took all our details all our proofs spent hours on the phone when initially making the claim, then once passed over to the solicitors the only thing you ever hear from them is that your case has been passed to a different handler almost 2 years now since putting my claim in and still I am no clearer as to what’s happening, I’ve just rang to be told the 6th solicitor my case has been passed to is now on maternity leave so yet again I assume I’ll be getting someone new to tell me they’ll review my file and be in touch, but never do they ever get in touch

"2 years on....."

2 years on! Used this company after becoming ill and having food poisoning for around 3 weeks from punta Cana! Basically AVOID as we gave them around 10 pieces of paperwork from the hospital stating food poisoning and all our observations showing how ill we was, and even placed on a drip. After sending everything to them and numerous calls going over the same thing even speaking with environmental health this is how serious our case was. Then recently had a letter saying the other party is taking the case to court and we need to pay 400 for this and if we lose then we lose our 400, also stated if we didn’t pay this wouldn’t be take to court. Received a letter saying we didn’t provide enough evidence and they have closed the files, despite our hospital records showing everything. We was told we didn’t contact them back when we heard nothing but 1 email In February and we told them several times that we both work very long hours so I sent a email back giving my mobile number and when they could call, no phone call. Absolute waste of time when first spoke to them they were so confident they would win this for us! They clearly cannot beat big company’s so just don’t waste your time or effort they are absolutely useless! Couldn’t of had anymore information stating the obvious if we tried!

"Don't bother"

Don't bother. They pick & choose the cases they will take on depending on whether they are likely to win. They have no interest in helping you.
Took ages to log the case over the phone only to be told a few days later there wasn't a good enough chance of them winning.
The issue - I ate a sandwich outside the hotel 4 days prior to being hospitalised with food poisoning!!

"The staff have been very nice"

The staff have been very nice, easy to talk too and very efficient.

"I had to chase them numerous times …"

I had to chase them numerous times after the claim going months past the 6 month limit it had to be with the tour operator and have just received a letter saying since the tour operator now disputes ALL claims they won't continue on no wim no fee basis and are closing the case... 4 out of 7 days holiday ruined by food poisoning for my little girl but that really doesn't matter now does it...

"Fast and quick service"

Fast and quick service, kept in contact all the way through. Very efficient staff members

"Sick holiday Was quick with putting my …"

Sick holiday Was quick with putting my claim to solicitors.

But since I have been with the solicitor I have not heard anything I might chasing them and never get anything back .

It has been 8 months now since the claim was sent to the tour operator and they have had there time limit and the solicitor seems to be doing nothing.

"Cant fault the service"

Excellent service and exactly how explained from the outset.

"Very helpful"

Very helpful, honest and communicative. Called when promised and kept in touch throughout the whole process.