"Very good service and excellent…"

Very good service and excellent delivery drivers who were both very polite and delivered my appliance with care.

"Some positives and some negatives"

The installers (Sam) were great, efficient and polite. Unfortunately, the communication from the main office was poor, requiring a couple of calls to get updates, and promises of callbacks that never arrived.
Once the delivery was en-route the comms picked up and as mentioned above, the installers were quick, helpful and polite.

"Great service "

Ordering washing machine was easy and straightforward. It arrived as scheduled, I was contacted by delivery driver prior to the delivery as well as received an email and text message! Delivery team were polite and professional, removed old and contacted new machine. We also have a difficult access which wasn't a problem and I was so grateful for efficient and smooth service

"Good selection and very speedy…"

Good selection and very speedy delivery. My new dryer was delivered quickly and on a day that was convenient for me. The delivery men were polite, efficient and able to install the machine with no problems or mess. Overall, a really good experience and I would definitely order from Appliancentre again.

"Excellent team- very thoughtful and…"

Excellent team- very thoughtful and efficient.

"Hassle free"

Hassle free, excellent service and delivery. Unbelievably compatible price for a Miele fridge freezer. Totally recommended!

"Thank you Mahmood for coming on time."

Thank you Mahmood for coming on time.
You had a complicated job to do, but you managed to finish it nicely at the end.
You were patient and very tidy.
Once again thank you for your great service.
Morteza

"Shocking service and lie after lie."

I only ordered from you as it said it was in stock and available. Then the lies started. They said they could not find it in the warehouse as the boxes all looked the same! Then they said it was to be delivered on the Friday i was expecting deliver but had not arrived. Then by the following Wednesday, still no word and every time i rang the man on the helpline said give me 5 min i will ring you back. Never ever did ring back and i had to call again 45 min later and more lies about where it was, and when it was expected.
I then sent an email of complaint and no response to that although given the experience it not surprising. No refund of my £263.99. The guy on the helpline was so rude to me and hung up on me when he was meant to be doing my refund. I then rang straight back and he let it ring for 15min without answering as he knew it was me.
Shocking service and a lie after lie about the situation. No proactive contact from yourselves given the situation and no repsonse to a complaint email.
There are better alternative providers out there to use so avoid this firm.

"Quick call out and honest opinion"

Needed someone to come and have a look at my washing machine. Was given an appointment for the next day. Then engineer came earlier than the allocated time, which suited me. He gave an honest opinion rather than saying it needs parts, and should be repaired.

"Quick and efficient with minimal…"

Quick and efficient with minimal disruption.