"Waited a whole Saturday afternoon the…"

Waited a whole Saturday afternoon the dryer didn't turn up - we were texted to say it was arriving but nothing more. Still awaiting a refund after 2 weeks

"“Great service"

“Great service, found the fault and carried out a temporary repair to keep my fridge ticking over until the new part arrived. Competitive prices and an honest service provided. Much appreciated.”
Thanks appliance centre.

"Very happy with product but poor delivery service"

Very happy with product (Miele, Larder Fridge) and price but, unfortunately, delivery service was poor. Initial order confirmation indicated delivery during the morning three days later. Enquiry later that day confirmed changed morning delivery 2 days later. When not received, the delivery driver contacted me to say there would be a further delay until late afternoon. Still no delivery. The next day email and text confirmed delivery by 3:00 pm. Product finally delivered at 4:30 pm. Not a good experience with a total of three wasted days staying at home waiting for promised delivery.

"YOUR STAFF AND ENGINEERS"

YOUR STAFF AND ENGINEERS

"Incompetent Repair and rude customer service"

There was a no show on the day of the first booking . No one called to advise there was a problem with the appointment slot and so we wasted an afternoon waiting for the engineer.
The slot was rebooked for the following week. I have reservations about the engineer. He did not take the dishwasher out and properly examine it but said that there was water in the base and it was so damaged it was irreparable.
Having quickly given this assessment he offered to provide a quote to have a replacement dishwasher installed the next day.
I was unconvinced about the diagnosis and booked the manufacturer's recommended engineer who diagnosed a damaged seal and no need to replace. I think the conclusions are pretty obvious here.
The company puts the phone down as soon as I call and say I want to raise an issue. And no response to my emails.

"On time & Good staff"

On time & Good staff

"Super quick service with no fuss"

Super quick service with no fuss, and friendly service - thank you!

"Customer service was very rude by…"

Customer service was very rude by delivery did not come as promised on the place a call to the customer service and the customer service told me that my delivery will be tomorrow or do you refund me my money and end the call on me I called back he denied ending the call on me. I was too trying to have a conversation with him. He was telling me that I need to attend to order things that you can do me a refund immediately or it will be delivered the next day and end the call on me again.

"Very rude customer service and for the…"

Very rude customer service and for the refund i had to keep calling them.

"Very bad service"

When we placed the order we advised that delivery was to the second floor but when they delivered the driver made us pay an extra £40 cash to take it up to the second floor.

The original order was for delivery on Tuesday. Throughout Tuesday they promised that the machine was on the van for delivery but we subsequently found out that they had delivered our machine to someone else. They eventually delivered on Friday and then charged us an extra £40