"Christopher gave me brilliant service…"

Christopher gave me brilliant service today. I was stressed but he solved my problem even though I took so long time he had more patience. I want to give him 5 stars out of 5.

Thx Christopher

"Mixed Feelings"

I like the ease of trading futures on Ninjatrader.
Their customer service is a library of several articles with vague answers. They will email you, but no one will speak with you. Very frustrating.

"Helped With Account Opening"

Excellent customer support by NJ. Dave understood my issues and helped me to open account at Ninjatrader. Thanks Dave

"L’équipe support est très réactive et…"

L’équipe support est très réactive et très professionnelle :elle vous répond même le Dimanche ; et les réponses sont nettes et précises.

"one of the best"

one of the best

"First I would like to thank Christopher…"

First I would like to thank Christopher for doing a remote with me which totally fixed the issue. And he responded very quick to my request. You all are so helpful . I love Ninja

"Account creation issues!!"

I was getting error while creating NT account, when I contacted support below is the response I got
" ...after careful consideration of your application, the decision was made not to move forward with the account. Futures brokerages are a highly regulated industry, and there are many potential reasons for an account to be declined. Per company policy, we do not disclose the factors that led to a declination decision."

What the Heckk? So you are rejecting customers and don't even have the courtesy to explain why it was rejected? At least tell the reason so that we are aware what is the issue!!!

"Outstanding Ninjatrader Customer Service"

Adrian was outstanding today helping me with an issue that was way out of my expertise. He was patient and professional and resolved a complex problem. I cannot thank Adrian and Ninja enough for their professionalism...truly the best!!!

"The young man who helped me…"

The young man who helped me could not have been more patient or more helpful. We were on the phone for perhaps half an hour and he walked me through all the steps of getting my password and login problems until everything--and I do mean everything--was thoroughly--and I do mean thoroughly--sorted out. I am very much in his debt. He should be in the top slot at salary review time!

"Great Job NT and Adrian"

Adrian was very good with his communication, patient and professional. He answered all of my questions resulting in a successful resolution. NT Tech support has improved immeasurably.