"Excellent as usual ,very helpful"

Excellent as usual ,very helpful, thank you.

"We have been with Globelink for 5 years…"

We have been with Globelink for 5 years and although we have been fotunate enough not to of had to make a claim, having the policy adds peace of mind and stops having to take out insurance for every small trip.
The renewal system is very user friendly

"No problems"

Easy renewal of policy for next year.

"Plain sailing"

All went smooth and was done without any delay! Payments in the past were also well taken care of.

"Excellent service"

As always, simple to use, a bit of a delay due to Covid 19, but that’s to be expected. As I always say, can’t really judge until one makes a claim.

"Simple online procedure"

Simple online procedure but I have used before. Accepts simple health conditions on policy and makes it plain anything else cannot be claimed for, covid added with some disclaimers.. All in all not a bad world wide annual policy at a reasonable price.

"I had difficulty at first getting hold…"

I had difficulty at first getting hold of someone at the other end of the phone...After that the person was very polite and explained a few things. So quite happy

"Slow & Complicated Claims Process"

We purchased a travel policy for our 3 month trip to Vietnam. Easy purchase process and good price, but when you come to make a legitimate claim things get complicated and extremely lengthy process.
Our flight from Vietnam was cancelled (due to Covid 19) on the day of our scheduled return. I contacted Globelink and was given a link to Mayday Assistance. They informed us to get out of Vietnam as shutdown was happening the next day, plus they confirmed that we had £3,000 each cover to get flights home. We immediately found flights for same day, so booked these within the claim allowance (Luckily had necessary funds in bank). Did this with the knowledge of what was thought to be a straight forward claim refund. Wrong!! Kept Globelink updated and upon return home, (taking 60 hrs not our original 24hr flights) started our claim.
I was referred to the claims handlers RightPath. Firstly, the claims form had to be printed and hand written rather than filling in on screen. This then scanned and sent back to RightPath along with all supporting documents (11 total), including a full diary documentation to clarify details. Some documents were rejected as firstly zipfiles not accepted and also anything sent must be in JPEG or PDF. Every time you email them you get auto reply that you’ll get a response in 5-7 working days. Very frustrating! Inevitably received reply on 7th day. Delays delays.
After a few weeks of getting nowhere I complained to Globelink and as a result received immediate action from RightPath. Claim now passed to Claims Executive. After approx 12 weeks I received a substantial part payment and RightPath withheld our full original flight cost (out bound and return). Eventually after a further 3 weeks our claim was settled. Total 15 weeks of delays and frustration.
Conclusion – Appreciate this is a very busy time for the insurance companies, but this is what they should be geared up to deal with. Globelink in the main good, but extremely let down by RightPath. Hence low rating. Globelink, rethink your claims handling company!
In the unfortunate situation again I would not lay out my money and would leave for the insurers to arrange things!
Graham Turner

"Easy and cheap to book…doesn’t pay out when it matters!"

Easy and cheap to book online....unfortunately just sent you straight to their underwriter for a claim when it counts who won’t pay out for a booking that was cancelled due to COVID. You’ve had two annual European policies from me but you won’t be getting another! I will take my business elsewhere and will not be recommending your services to any fellow expats living in London from now on. I have lost £180 for a flight and accommodation that I am UNABLE to use so vouchers aren’t worth anything when you can’t use them!

"easy cheap and comprehensive"

easy cheap and comprehensive