"Very good service"

Very good customer relations and swift delivery - I ordered 4 boxes of "Eco Pastel Tiles - Subtle Shades" from Direct Tile Warehouse and was contacted to make sure that I was aware that the tiles are a mixture of off-white colours, whereas the colours on the web photos are stronger.

"Great customer service"

Great customer service, communicated well with regards to delivery times and procedure. Tiles look lovely and just as they look on the website.

"Wonderful service from start to finish"

Wonderful service from start to finish. I came across this business when I was searching the Internet for tile shops. Upon visiting I was given superb service from the get go. I wanted some nice tiles for my bathroom and wasn't really sure what I was looking for. But the staff here helped me. They advised they benefits and differences between polished and matt textured tiles which helped me decide my final choice for my new bathroom. I was very pleased with the whole outcome and my tiler was happy with the tiles I chose.

"Great company"

The experience with this company was great from start! Not only they have amazing customer service with great communication, but they also have beautiful and good quality tiles at a good price, would definetely recommend.

"Beautiful tiles and first rate customer…"

Beautiful tiles and first rate customer service. Prompt and friendly communication from staff who took a real interest in our project. Can’t recommend Direct Tile Warehouse enough, far better than any other tile stores in the area.

"Fantastic service"

Fantastic service! Tiles are good quality and a reasonable price. Staff are always willing to talk you through what would be a best fit and support your order right through to the end. 5 stars for these guys!

"Avoid scum company - awful experience"

Awful experience! Avoid at all costs! Have ordered my BORGOGNA STONE MODULAR tiles on 3/3/2022 and had only delivered them on 20/6/2022 (more than 3 months delay and originally I was advised for 6 weeks)!!

However, not only the tiles arrived delayed, they sent me the wrong tiles! And also, apart from the delay, wrong tiles half of the stock was broken or misprinted...Complete failure and absence of quality checks!!!

The company have refused any refunds or gestures of good will and haven't responded to any of my emails. Avoid at all costs. This is a scum!

Whoever is directing this company is not doing a good job!

Order no. 165498
Order Ref. DTW28063

"Excellent products at reasonable…"

Excellent products at reasonable prices.
I got exactly what I was looking for.

"Bad service and stock levels"

the tiles we ordered showed in stock but we were told not available.
An alternative was offered and accepted the wrong ones were delivered and I had to pay the builder to bring in the approx 1 tonne of incorrect tiles and then take them out again for the courier to collect this cost me an extra £150 to the builder and direct tiles refuse to reimburse me. I am very unhappy with the customer service and would caution others regarding my experience.

"What a great service from paul salmon"

What a great service from paul salmon. keep up the hard work, will be recommending to friends and family without a doubt.

Many thanks again paul.