"Absolutely fantastic service"

Absolutely fantastic service, my wall tiles arrived on time and undamaged, many thanks

"I guess you get what you pay for"

I guess you get what you pay for. The tiles we wanted were a good price, but that came at a cost. One of the first delivery of tiles had a hairline crack that meant it looked fine on receipt, but when it was laid, it cracked. Direct Tile Warehouse were willing to replace the tile, but not to cover the cost of delivering it. Their argument was that it was reported after the 24 hour deadline and wouldn’t accept that I would have needed to have X-ray vision or to have laid the tile within 24 hours to be able to meet this demand. So, a week later, not to mention £27.50 + VAT delivery charge; the replacement tile and 2 additional tiles were delivered to the cardholder address, not the original delivery address - and 2 of the 3 tiles were damaged. The 3rd delivery finally had undamaged tiles. For the hassle, additional delivery expense, additional tiler expense and additional time the order cost us, I wouldn’t dream of ordering from them again - not to mention potential breach of the law with refusing to get a replacement tile to us!

"A GREAT EXPERIENCE"

Just want to say what a great experience we've had. Looked after from start to finish. helpful on the phone and responsive on the email.

"Excellent service"

I had to order tiles from Direct Tile Warehouse 3 x times. All because of changes to my bathroom fitting and me not ordering enough. Each time I immediately received a call to confirm my order and to check tile colours etc and arrange delivery. I think their customer service is excellent and the lady who made the calls was so helpful and considerate. I would definitely order from them again and on top of that the tiles were great and look stunning in my new bathroom!

"Good selection of tiles, good service and reasonable prices"

I ordered exterior porcelain tiles from DTW, although there was insufficient quantity in stock. I was contacted with a delivery estimate of 6 weeks, which I was happy to wait for, and tiles were delivered after about 5 I think.

"The border tiles which I ordered were…"

The border tiles which I ordered were delivered quickly and professionally. No tiles broken and tiles not expensive either.

"10/10 excellent service"

Placed on order online with DTW for garage tiles. These guys called me to confirm the order afterwards, I made some changes to the colour of tiles ordered, nothing was too much trouble for David who helped me at that point.
Tiles arrived same week, super fast service and well recommended.

"Honest"

Honest, reliable and friendly service. They said my tiles would be two weeks and they were.
They look stunning, thank you.

"Superb service fast delivery excellent…"

Superb service fast delivery excellent prices what more could you want and quality tiles at quality prices

"Fabulous company"

Great customer service, they contacted me to let me know that they were waiting for the tiles to come from abroad, gave me the option to cancel order or arrange a later delivery date - on day of delivery the driver called to let me know how long he would be - great tiles that I couldn’t find elsewhere at a great price too - would definitely recommend