"Excellent customer service"

Excellent customer service. Keyboard developed a fault with one of the keys after a few months. Just sent them an email and they replied promptly and sent out a replacement switch plus an additional spare switch. This was very easy, with no forms to fill in and no unnecessary back and forth to discuss or argue over the issue. The spare switch was a welcome surprise.

"If only more businesses were like this one"

I am a heavy computer user at work and home, but not a keyboard hobbyist; I therefore had a clear idea of what I was after but not familiar with specific models or manufacturers.

I sent quite a few questions and follow-ups, all answered very quickly. I felt I was guided to the options that suited me best, not merely a sale; my thanks particularly to Martin.

The order arrived in one working day and communication was excellent; it's obvious you're dealing with a firm of individuals, contrawise inquiry boxes-only and hard-to-contact shopfronts that otherwise predominate.


Not only that, but they were very competitive on price - better than sold through well-known marketplace platforms and other sellers. I wish more products were sold by retailers like this firm.

Typed with pleasure on my purchase.

"Fantastic customer service"

Fantastic customer service, cannot recommend highly enough. Ordered a Keychron Q6, which promptly arrived. Though had an issue with the delivery itself (driver throwing the box around). So reported it back to Keyboard Co and they dealt with the issue directly with the courier on my behalf. Whilst offering reassurance that if the keyboard sustained any damage, they would gladly help. Thankfully the Keychron Q6 was packed to a very high standard so survived the impacts.

Great customer service, will gladly be doing business with again soon.

"Keychron Q6"

Great service from the Keyboard Company when I purchased my new Keychron Q6.

As a UK vendor for Keychron, I managed to get the keyboard at a better price compared to getting it from the manufacturer's site. The order was processed promptly and arrived here within the time frame I expected (just note that DHL don't do weekends). The order was well packaged, although the box the keyboard had suffered a small dent in one of the corners - this could have happened on Keychron's end or during delivery, either way the keyboard itself had suffered no damage at all.

Helen was pretty helpful and polite answering some questions I had. The order also came with a couple of coasters and a nail file which is cool I guess.

"Keychron Q1 and Wooden Wrist Rest"

Bought a Keychron Q1 V2 Keyboard with brown switches and the UK layout recently, the keyboard came next day free shipping which was great because I could not wait hahaha. For some reason these are out of stock everywhere else so buy it quick. After a few days I also bought the Keychrons wooden wrist rest, sadly it had a defect and was very wobbly. I contacted Helen and she sent me a new replacement, Just got It In the mail now and works perfectly.

"The Perfect Wrist Rest Accessory for my new Das Keyboard"

My new Das keyboard (the UK Das Keyboard 4 Professional for Mac Audible Click DASK4MACCLI-UK) needed a new wrist rest to go with it. My old wooden wrist rest was too small. I didn't have a clue what to choose, so relying on the Keyboard Company's top class Customer Service, I called them and got through to Bruce. He immediately suggested I get the Filco Macaron Wrist Rest Ash 17mm Large. He also provided the links for the colours it came in. I chose the Ash one, which is a perfect match for my Das. I'm so glad I got it, as it's sublimely comfortable, much kinder on my wrists than my old wooden one.

"Helen provided exceptional service"

Helen provided exceptional service. Initially, I didn't have high hopes of finding the keyboard I wanted, given that it was out of stock. However, Helen's proactive approach and thoughtful questioning about my needs made me feel that she genuinely wanted to assist me in locating the perfect keyboard. Although the item was not available at her branch, she went the extra mile to contact other branches, and within a few hours, she managed to track down the item and promptly notified me via email. Such exemplary service is rare to come by. I am pleased to report that the keyboard has arrived, and it exceeds my expectations. Once again, I extend my gratitude to Helen, who truly deserves a pay raise.

"A really, really great company and service."

Keyboard Co shine through. Last last year, I purchased a Keychron K4 bluetooth mechanical keyboard. All was working well up until 10 days ago. Got an email off and an RMA booked. The RMA appeared straight forward to Keyboard Co, loose socket that needed to be resoldered and the team sorted that. They also checked over the keyboard and found an additional issue that wasn't reported in the RMA by myself, and completed a fix on that too. I appreciate the dilligence on the rest of the board as well as swapping out a switch complimentary as well. Not often do you have a company that owns the process and engages with their customers as much with update. Return was very prompt too. Very happy to come back as a customer for any future board needs.

"Exceptionally good customer service"

I was in desperate need for some new keycaps for my K2 Keychron keyboard, after failing to gain any help from them, and The Keyboard Company came through!

Not only did they listen to me as a customer but they offered several solutions to resolve my problem.

Highly recommend!

"Amazing Customer Experience"

I purchased the USA Keychron C1 Double-Shot RGB Linear for Mac/PC Keyboard from The Keyboard Company. The whole customer journey from the website, product information, customer service, and shipping process was extremely efficient. 100% will be recommending the Keyboard Company to friends and family!