"The Worst Non-Delivery Company In The Country!"

I’d give Whistl zero stars if I could but I can’t so I’ve had to give it 1 star which it doesn’t deserve. Took a week to deliver my goods from Elixir which were then left outside an empty house for 2 days in all weather with no notification of either expected or actual delivery. What an absolutely incompetent, rubbish company. I’ve had this kind of treatment before and if I’d known they were going to use Whistl I would never have ordered anything from Elixir in the first place. I certainly won’t again!

"Handed over to Evri who lost it."

So I'll just start by saying I never, ever order anything from anyone using Evri as their courier so was happy to see the item I wanted to order was being delivered by whistl. Great, I thought. Until I got the tracking that said they'd handed it over to...you guessed it...Evri and... you guessed it...they've lost it. So not only will I be avoiding Evri, I'll be avoiding Whistl from now on as well. Not impressed.

"Passed on to another courier then lost."

For some reason Evri have been give my parcel by Whistl.
Evri now say that they are "unable to deliver" my parcel. No reason was given.
Whistl can't even deliver their own parcels and are passing on the the most incompetent parcel service I have ever encountered (Evri/Hermes)

"Absolutely useless"

Absolutely useless. I'm expecting live plants - 2 days late and probably dead! Customer contact is only 'live chat' and their idea of 'live chat' is with a ridiculous robot who just takes you round and round and round. No matter what the question, every answer is to contact the sender to sort it out. They take no responsibility whatsoever.

"Dont use any supplier who uses them"

This company issues fake tracking numbers which cannot be traced. There must be a lot of parcels stacked up somewhere which have never been delivered

"AVOID useless can’t get delivery address correct"

Rubbish company , delivered to wrong address and not helpful in the slightest but judging by other reviews this is standard for them
Why do companies use these!

"Whistl tracking system leaves a lot to be desired,"

A small item ordered online at lunch time Thursday was "shipped" via Whistl. No indication as to which of their "services" was being used from their tracking. Whistl "processed" the packet on Friday, then "processed" it again early hours on Monday. Before "posting" it out via Royal Mail at 8 am on Monday. My postman delivered it with the normal mail on Tuesday. Their online tracking system gives no information on where the packet is physically, or an expected delivery date.

"Once again let down on a live plant…"

Once again let down on a live plant delivery by Whistl. So late that half the plants died. Tracking is a joke as once they offload it to someone for delivery the tracking stops. Just wish companies would stop using them.

"Absolutely useless"

Absolutely useless

"Is there a lower score than 1 star"

Is there a lower score than 1 star? This company is utter ****. They keep referring me back to the company who sent the item when it's got nothing to do with them. They lied to me many times and even when I called them out they continued to lie. My parcel said out for delivery and it had been scanned and in transit multiple times and the help service told me they don't have it in their network??? Absolutely useless