"Shame you don't have a "No Star"…"

Shame you don't have a "No Star" option. Still waiting for a couple of deliveries. One presumed lost, the other still somewhere?

I'm convinced that the tracking information is provided by some kind of randomizer which picks pre-prepared statements at will.

Completely useless company, but must be very cheap otherwise I can't think of any reason why anyone would use them.

"Useless"

The Oder has been showing out for delivery for 2 days but no information. If you contact Whistl with the tracking number they tell you to contact the retailer even though the item is with Whistl. As the contents of the order are tender plants I won't be using the retailer again unless they can guarantee a different delivery company.

"Truly appalling"

Truly appalling. Tracking info is a joke, totally non existent. No info at all.
Avoid these clowns at all costs.
One star is FAR TOO many.

See their reply below, pathetic. No means of contact provided, 8 days to respond. Their so called tracking system shows one entry dared 19/8. I repeat AVOID THESE CLOWNS.

"Failing company, avoid like the plague!"

Are you a company considering using Whistl because they're offering a good deal on shipping? Do you enjoy packing up and shipping your stock, only to have it disappear without trace? Do you enjoy spending time and effort effort trying to get refunds/compensation for lost packages? Do you enjoy losing long-time, repeat customers because your shipping is completely unreliable? If so, then Whistl is for you!

Are you a customer who is considering buying from a company who use Whistl? Do you just love paying for goods that never arrive, and then having the hassle of chasing after a refund? Then shop with a company who ship via Whistl! But any sane person will take their custom elsewhere!

I bought a book on eBay, from a reputable retailer. The shippy was noted as "Other Courier", and the tracking number they gave was for Yodel.

Days passed, and the Yodel tracking showed they'd not received the parcel. So on a hunch, I used a tracking app which collates lots of different delivery companies...and what do you know, that tracking number also came up on Whistl's tracking!

From the Whistl info, they (ie Whistl) had recieved the parcel, but had never passed it on to Yodel (in case you're unfamiliar with these chancers, Whistl are at pains to let people know they aren't a delivery company; they pass parcels to couriers and Royal Mail for the final delivery, and seem to exist only to cause delays and lose parcels).

I spoke with Whistl's "Customer Service" and was told they would need to know the tracking number AND what was in the parcel, AND what the parcel looked like. But not only that, they would only look for the parcel if this information was provided by the sender!

What does this tell us? Well, firstly Whistl clearly aren't able to track/locate parcels within their own facities using the tracking numbers, so they have to ask for a description of the package, too.

Secondly, if they're asking what's in a missing parcel, they clearly think it's likely that parcels are being opened.

That's...really creepy, to be honest.

This was just a book and I couldn't care less who sees it, but imagine if it had been something personal or some sensitive information?!

In the end, I gave it a few more days to see if the parcel turned up (mostly as a courtesy to the retailer). Of course, it didn't, and the tracking never changed.

I contacted the retailer, who refunded me immediately (which makes me think this isn't the first time Whistl have let them down). But the whole thing was a massive waste of my time, and tied up my money for no good reason.

Companies like Whistl are really just parasites, sucking money out of the retail and delivery trades, while providing nothing of value in return. The sooner retailers see them for the failures and liabilities they really are, the better!

"Same status for a month"

Ordered two packages of ebay, everything went well until they shipped because now my packages have been stuck on the status “ Handed over to Delivery Carrier (WHISTL BEDFORD - 850” for a month now. These are some valuable items that are hard to get and now they are just stuck.

I also find it annoying that you cannot contact the company about any questions of your package making it hard or near impossible to know what your actual status is.

"Absolutely shocking"

Absolutely shocking. My item was sent out 4 weeks ago, tracking non existent, no updates, stay well away from this company, who knows where items end up, if anything like Hermes, think we all know. A disgrace.

"This delivery service is shocking bad"

This delivery service is shocking bad! Worse than hermes! I had ordered something from freeprints, which they had sent out, for whistl to then hand over to royal mail with no information whatsoever! Contacted freeprints who send out another one, to which whistl do the same! The tracking information stops at being handed over to royal mail, can't at royal mail but they haven't got any information at all for the parcel from whistl.
I have been waiting weeks for the first one to arrive and then onto of that another 2 weeks for the whatvwa supposed to be a new one!
I will have to go to freeprints again and this time ask to cancel and refund so I can order from elsewhere!

Super bad service! (This is me being polite and no foul language) I will not be using them or any business that uses them!

"Whistl delivered an A4 book by bending…"

Whistl delivered an A4 book by bending it in half to wedge it into a letter pigeon hole, damaging it irreparably and ignoring the clearly signposted parcel drop-off 1 m away. While an impressive display of strength, that is not what I want from a delivery company.

"Absolutely disgustingly shocking service"

Absolutely shocking service. . . The company I purchased clearly stated that the item will be delivered no later than 11th August and its the 13th now. . . I have checked the tracking number and it says its been in transit for 3 days now!!!!!!!!! It take less time to drive from Manchester to France!!!!!! . . .this company who is delivering is a joke and its clear they don't care!!!! . . There is no excuse for this and you can't use covid as a bloody excuse anymore!!!!!!
This parcel is a present which I'm suppose to be taking with me for someone as I'm travelling tomorrow!!!!! Its clear I'm not getting it. . . . . WHAT A BUNCH OF COWBOY MONGS!!!!!!!! . . . .

"Dreadful service"

Dreadful service. I live in a tower block and the courier struggled to gain access it seems. His solution was to toss the parcel into some bushes in the street outside and walk away. It lay there in clear view for 4 days until the retailer forwarded the couriers delivery report. Lucky it wasn’t noticed and luckily it didn’t rain.