"I had made an error when placing an…"

I had made an error when placing an order . Phoned to explain, the person I spoke to handle the call extremly professionaly and very quickly the problem was sorted

"Faulty doors - appalling customer service"

I bought a fridge from Liebherr through ao.com. The fridge door was bashed in at delivery in September 2022. A replacement door came and that one was also bashed in. After much chasing ao.com finally managed to deliver a fridge with a nice door this January 2023. Liebherr was not able to source a new door prior to this and not able to offer any compensation. To add to this the fridge I finally got only came with a European plug - advice I got was wait a week for a converter plug or just cut the wire and install a Uk plug yourself. Appalled by quality and customer service. It is only thanks to ao.com I finally got my fridge. It is not a premium product and definitely not premium customer support. Next time I think I’ll be better off getting a Samsung

"We have a pair of built in fridge…"

We have a pair of built in fridge freezers. Originally installed 14 years ago we are now well into the lives of the 2nd pair. The ice maker is broken. Website denies our model exists. Email says click this link. I do. It says page not found. I email and ask just tell me part numbers to replace complete ice making unit. Reply says website not working at moment ....hope to be fixed soon. And by the way price rise imminent. No order numbers. Yeh thanks. Expensive, short life kit and less than helpful "help".

"Good quality appliances, good Liebherr Customer Service"

After first writing to me to say that the warranty starts from the purchase date, to their credit Liebherr Customer Service have now written to me to say that the warranty starts from the delivery date, as I said it should be. As for the appliances (T1810 Fridge and GNP1066 Freezer) they seem to be made of good quality materials (you get what you pay for - most of the time), they are spacious, quiet, keep their temperature very well, and both are frost free. The fridge has 4 shelves (most fridges have 3) and there are more options than in most fridges on where to position the shelves. The freezer has 3 drawers with a glass shelf beneath the top 2 drawers giving you the option to use the shelves instead of the drawers if that's what you prefer, there's even an alarm that goes off after 60 seconds if you accidentally don't fully close the door. As for longevity, only time will tell, these two appliances have replaced a standalone Hotpoint fridge freezer that lasted 32 years, and was still going. If these two new Liebherr appliances last another 32 years, then I'd be very happy, because I'd probably be dead by then.

"Amazing service from start to finish"

Amazing service from start to finish. Thank you!

"Extremely helpful and straight to the…"

Extremely helpful and straight to the point. Great service

"Good customer service for an old product"

After contacting Liebherr with a problem with my fairly old fridge, they consulted their technical team who responded within a day with the possible cause. They provided the name of a local agent to carry out a repair. Repair now done, fault was correctly diagnosed, fridge now working. Good response from Liebherr for what is now an old product.

"Excellent Service"

Excellent Service! Ordered my new double fridge freezer and was delivered quickly. The product itself was packaged really well. I'm loving the supercool function allowing me to reduce the fridge temperature ahead of my weekly food shop.

"Great value - Best fridge ever"

I can’t be happier with my purchase. The best fridge I ever had. My vegetables and fruits are fresh for longer. Can’t recommend enough. Really a life changer.

"Customer service was excellent today"

Customer service was excellent today. Reported a cracked/broken door handle on our year old fridge ( not accidental damage but somehow faulty) and they agreed to send a replacement.