"Do not buy Liebherr"

Do not buy Liebherr , it certainly doesn’t live up to the name or reputation anymore.

We bought Liebherr thinking we were getting the top of the range appliance the best on the market but how wrong were we! . We purchased a wine cooler / freezer fridge combo swtnes3010 at nearly £6000 only to have a complete compressor failure / gas leak just 6 months out of the warranty period. As out of warranty I had to buy another half of the fridge (wine cooler / freezer) to replace the faulty one , albeit at a reduced cost but still you don’t expect to pay that amount and a product / name of such high Calibur to fail like that but I was tied as it is a big feature of our kitchen.
Now it has happened again 9 years down the line to be bluntly told by customer service that nothing can be done! and it will be £6/7000 to replace the whole unit! The fridge half is working perfectly fine and have had no problems but told I’ve no other option but to replace the whole thing at £6/7000

I have had someone look at the fridge and had confirmed it is the compressor / gas leakage again . It was bad luck it happened the 1st time but to happen again and be treated like I have is absolutely disgusting!! The recommended appliance repair companies I was told to contact have told me Liebherr appliances are the most common that are in need of repair I think this speaks volumes.

How wrong was I to think it was a top of the range brand. You expect at that price for it to last longer than 9 years. It is certainly not a reliable brand. On the website it says Liebherr are renowned for their after sales customer service well this certainly isn’t the case.
There has been no compassion what so ever just very dismissive.
Customer service staff also giving conflicting information so I was hopeful for at least something to help the situation only to be bluntly told there is nothing that can be done!

"I have a Liebherr KDes3142 and it has…"

I have a Liebherr KDes3142 and it has been running fault free since 2001, 22 years! It needs a new door seal for both freezer and fridge doors. Is this a spare part that I can get? Serial number 74.658.132.0. Cannot locate on the Liebherr site. Please help. Was told I had to buy new doors. It is a smasher. A rated too. Looking at getting a E rater. Not my ideal option....

"Flawless Fridge for 7 years"

Bought a K2630 fridge in Aug 2016. Really well designed and built – no criticisms lat alone any problems, even the light bulb is still good. Keeps contents within 2° of set temperature, cools large quantities of slightly warm food. No ice-making, so no never any defrosting; I assume the cold side of the refrigeration circuit never operates at or below 0°C as the digital thermostat settings are 1, 3, 5, 7, 9 (°C).
Looks like new with no signs of almost 7 years of use, hopefully I’ll get another 7+ years of service from it.

Now need to replace a badly-made-in-china chest freezer, so Liebherr was my go-to brand. Then I saw the worrying level of one-star ratings, but looking at alternative upright freezers of around 200L, all the other brands of suitable upright freezers have far worse ratings and criticisms of their customer service.

"I was having difficulties ordering online…"

I was having difficulties making and completing an online order for the two parts of a F/F lower freezer drawer. I was then concerned that having given my bank details more than once, I might find charges for each attempt. I telephoned the Appliance Division, and was extremely pleased with the super customer friendly, helpful manner shown to me by both of the ladies who answered - and satisfied - my request for help.
Many Thanks to Monae and her colleague whose name I missed, (sorry). You relieved my concerns, and have ensured my order is now correct. Liebherr is lucky to have you!
(Jacqueline)

"Unbeatable customer service"

Professional, friendly and amazingly efficient response to my spares query. And the parts are still available after 17years!

"Excellent service"

Ordered new part. Liebherr did exactly what they said they would. Part arrived on time. What more could you ask?

"Really excellent customer service"

I have very recently been in touch with Liebherr about a replacement door for a fridge-freezer. (The door issue arose because of misuse by a user.) I am extremely impressed with Liebherr's level of customer service, and courtesy in dealing with a problem not of their making, and rapid response. They went way above and beyond what I had expected. Thank you, Liebherr.

"I bought a liebherr fridge freezer in…"

I bought a liebherr fridge freezer in October, and after a couple of months, I heard an alarm saying there was a problem with the freezer fan. I contacted the service department, and within a couple of weeks, they sent a new part to my home, followed by an engineer to replace the faulty one..no fuss, no bother...wish more companies dealt with problems this way. Appliance working fine with no issues. Well done

"Excellent after-sales service"

We have a built in freezer which sadly on starting it up had a bit of a fan problem. A transportation problem or otherwise, nobody can know. But Liebherr addressed this problem with no fuss at all and we now have a fully functional freezer. So, in summary, a sticky start but Liebherr made sure this didn't turn into a drama! Excellent customer service.
Thank you very much.

"Response speedy,efficient and clear"

Response speedy,efficient and clear. Expect to resolve my difficulty without problem tomorrow. My thanks to customer services.