"Excellent customer service"

After just under a year our Liebherr fridge's internal door light stopped working. Customer support sent out an engineer (organised through the high street retailer we bought the fridge from) and he turned out to be polite, friendly and obviously very experienced. He fixed the issue in under 5 minutes! No replacement spares needed, just an adjustment to the switch mechanism. Very impressed by the whole service experience!

"Prompt repair - wholeheartedly recommend"

Prompt repair - fully recommend over others! Repair guy fixed 2 appliances in under an hour that other appliance repair firms (2 engineers) deemed unrepairable and destined for landfill (26 months old only)! He got stuck in - fixed the problem and was friendly and efficient doing so.

"Great products so and services…"

Great products so and services provided.
Delivery, warranty etc.
Highly recommended.

"Appalling after sales service from the…"

Appalling after sales service from the UK team It took 6 months to repair a brand new freezer with damage occurring to our brand new cabinetry caused by the repairman. Impossible to speak to anyone effective on the customer service team. Customer service manager doesn’t respond to calls or emails. Definitely avoid purchasing if you want a reliable appliance or any aftercare when a new product fails. Very sad situation that customer services fail to listen and resolve issues and do not respond to emails or calls.

"Delivery issues - Cyber attack"

I ordered a Liebherr fridge/freezer through one of their sales outlets. I was told that the delivery would happen within 10 days. When this did not happen I contacted the company I purchased the appliance from and they stated that Liebherr are having issues with deliveries.
I chased this for a further two weeks and was told the same thing. I contacted Liebherr directly and they confirmed the delivery issue was due to a cyber attack. Issue being after over a month from the order I still have no information as to when the item will be delivered and neither does the company I bought the item from.

"Positive Customer Service experience - I no longer feel Liebherr purchase was a mistake"

I replied to customer services, who promptly returned my call. (? Julie Roberts)
Very professional & polite manner.
She explained clearly the issues & listened to my concerns.
She asked what could be done to remedy situation.
She agreed to extend warranty to give peace of mind.
I am very impressed by professionalism of Liebherrs' response - Thank you so much


Bought a £950 fridge freezer on January 12, 2023 (cnd5724).
The first two that were delivered in December weren't accepted by me upon delivery, as they were too badly damaged, covered in dents & physical damage.
3rd fridge freezer lasted 8 months before failing - engineer came to repair after 11days - had to replace main circuit board and the digital display.
Very disappointed with the poor reliability - glad to have purchased with visa credit card, as at least that gives some peace of mind

"Quick and constructive response to a 'spares' issue"

I was ordering some extra shelves for a newly purchased fridge-freezer, and due to an ambiguity in the spares diagram, I found I had ordered extra parts I did not need. I raised this with Liebherr service, and the problem was dealt with very promptly and helpfully. They also recognised that the ambiguity needed to be sorted, and appear to have taken action to deal with it. I couldn't ask for more!

"Really pleased we purchased a Liebherr…"

Really pleased we purchased a Liebherr fridge freezer top quality and service.

"As a previous owner of another brand of…"

As a previous owner of another brand of fridge freezer, I was looking for a better experience as regards the new Lierherr fridge freezer I was intending to purchase. I have not been disappointed, I have an appliance that does everything very well, I no longer suffer with the continual frosting experienced on my previous appliances.
On terms of customer service I have nothing but praise for the service I received, I contacted Liebherr after I unknowingly left the freezer door slightly open, causing a problem I couldn’t fix myself, a very experienced engineer attended and in no time put everything right at no cost to myself.
To me this speaks volumes about the quality of the products and aftercare the company provides. Absolutely brilliant service.

"So many problems"

They’ve been nothing but problems since we got their appliances. We have a fridge, freezer, and drinks fridge. We’ve had problems with all of them. I’m on a first name basis with their repair guy. It’s been 10 months and I’m now waiting for him to come out again. I regret buying these and wish we’d gone with another brand.