"Customer service Pam"

I spoke with Pam today who was extremely helpful and very professional. I can highly recommend this product, company and of course Pam. Thank you Pam for all your help.

"Left with more problems than I initially had."

We own a side-by-side refrigerator and are generally happy with its performance. However, we've experienced issues with the icebox. In May, we contacted an authorized service center in Scandinavia. They arranged for a company to inspect the unit. The technician cleared the system and assured us it would work after defrosting for 48 hours. Unfortunately, we couldn't verify this as it then stopped filling with water.
The company refused to provide further service due to geographical reasons. We reached out to the service center again, and they transferred our case to another service provider. I spoke with their technician, provided all the necessary information, and he promised to investigate and get back to me. However, he didn't follow up, and instead, another technician, unaware of the previous case, contacted me. Despite the company's promise to send the same technician, this new one was completely uninformed.
It has now been almost six months. I have paid the first company's invoice and, as I see it, I'm 1,500 SEK out of pocket, yet I'm left with more problems than I initially had.

"Good customer support with user guide for 24 year old appliance"

I've inherited a ~24 year old Liebherr fridge freezer and needed to switch the door hinges round.
I was unable to find the user guide on the Liebherr website, however, a call to customer services and the model's user guide was sent through to me in a few minutes.
Very impressed with the help and speed of response.

"A pleasant change"

What a pleasant change it makes to have nice things to say about a big brand company.

My 5 year old Liebherr fridge still works perfectly. The small issue I had with the door was answered by customer service very quickly, and resolved. The replacement part I need (a door handle) was easily identified, ordered last night, and an email this morning saying it's been despatched.

This was a low impact, efficient transaction, which has sadly become rare in big businesses today.

Thank you for being efficient and doing your job well. It's a rarity these days.

"Pam was amazing!"

Pam was amazing!
Clear, helpful and kind

"Dear Liebherr"

Dear Liebherr, I would like you to use the useless and totally impractical fridge/freezer we have recently bought. We have always bought Liebherr but never again until you go back to quality. First, the door is not ergonomically designed. A right handed person does not reach and put their hand backwards to open a door! The top seal of the freezer gathers far more crumbs than the old one as there is no protective shelf anymore. The absence of a bottom bottle holder is a huge mistake and you have made the top bottle holders unuseable as they awkward to access and have no depth. Then there is the flimsy divider in the door which is already bending and things fall behind it. The fridge has a lump at the top back which gets in the way and a similar one on the ceiling which also gets in the way. The appliance seems to have gained depth instead of width and now I have to scramble for things at the back and I am forever rearranging everything to fit. One vegetable drawer instead of two means that the drawer is heavy and things can not be separated. I don't want my fruit with my potatoes! The drawer front is flimsy and is going to break really easily. There are not enough glass shelf supports so I can not adjust things how I want. I would like a smaller top section just for bottles but this is not possible. There is no display of temperature on the outside. The flashing lights and noise when you are having to spend excessive time rummaging in the appliance (owing to your ergonomically poor design) are annoying. Nothing seems to fit in the freezer drawers anymore - again because you have hardly any depth. To put a big hole at the back of a freezer drawer when you have to tilt it to get it out or pull it forward (what a ridiculous idea) means that all the food items at the top fall out of the back every time this is attempted. And there is a gap at the back of the glass shelves which means that thin items disappear down it - are you really this mean so as not to supply a complete shelf?! The bottom drawer also has a big lump and a slanting shelf at the back - this is not useable space. I take issue with you calculations of storage as no matter how I tried, when the new one arrived, I could not get all my food into it, which I had just taken out of the old one - supposedly the same size. Then we come to the fact that it is noisier and every time the motor starts I think there is traffic outside on the road. Everything is much wetter and nothing is keeping the same as the old appliance - the food is going mouldy. And there we have it, all done as a cost saving exercise I am sure, when you are supposed to be a premium brand - I am sure I will come back to post some more failings but having taken the trouble to give all this feedback I would like a reply. I could not find the page to report a product on your website!

"Back to Liebherr after almost 20 Years"

I had my last Liebherr fridge freezer for almost 20 years and I thought it was time for an upgrade.
I emailed Liebherr Ireland asking them for advice and they suggested the Liebherr Model No: ICBNCI-5153. I bought it and it was prefect. The Bio Fresh part is really good. Then I noticed that the temperature was a bit high so I emailed them.
It turned to just be a small fluctuation while defrosting. However the prompt service from the service dept. really impressed me.
I would definitely recommend them for household appliances.

"Great size"

I like the size and layout of this fridge (K2340), it seems a bit bigger and more accessible than under the counter fridges. Quieter than my very old fridge when its running, I still have to get used to the different sound, my ears were accustomed to chugging and rumbling:) I also have to get used to todays prices, maybe it will last as long as my old one (18 years); then I'll give it 5 stars.

"Could not find spare parts for my…"

Could not find spare parts for my fridge online suppliers. Contacted Liebherr and through both email and WhatsApp they helped me find just what I needed, all order .. Monae was super efficient, fast & friendly.

"Liebherr 50/50 fridge/freezer"

We bought a Liebherr 50/50 fridge freezer to replace an AEG model. It is of very good build quality. The ice maker in the freezer section is very useful.