"The quality of the product is excellent…"

The quality of the product is excellent and so is customer service.

"Price does not buy quality "

We’ve had the dual zone under counter wine cooler for around 5 years and it’s just been condemned by an authorised repairer. The cost was close to £3,000. The engineer came and re gassed the cooler but within 2 weeks it’s gone again. Also getting very hot to the point we’ve been advised to turn it off at the mains to avoid a risk of fire.Engineer said whilst other appliances he would have options to try and fix, with the design of the one we have (code on manual is 7083) it’s a know fact they cannot get access to the parts. So now stuck with a wine fridge that’s only fit for scrap and to do that we’ll need a return visit from the engineer £200 to remove it. If this review does not deter you from this brand don’t say I didn’t warn you.

Update 5.9.24 : I have responded yesterday with the information Liebherr requested and await their reply.

"Great products, lovely people "

I have had quite a few Liebherr fridges and freezers over the years. My large upright Liebherr freezer has been showing signs of age of late, but at over 25 years old and in continuous service the whole time I think that is OK. So, I have recently bought a new fridge and freezer. The freezer came from a third party, but it really is lovely. Massive, but o so quiet. The fridge was direct from Liebherr and arrived damaged. Liebherr UK Web sales couldn't have been better though and a replacement was sorted very easily with great care and attention. Excellent products, lovely people. I really do think this is an excellent brand, with splendid UK support.

"With or without"

Beatiful quality products, I just bought 2 fridges and a freezer of Liebherr but trying to use their app is a disaster. Better without or get it right.

"Excellent support from Monae"

I ordered some extra parts for my new Liebherr fridge but due to some confusion I ordered duplicate parts without realising. I was proactively contacted by Monae from the Liebherr UK webteam who said that she thought I had inadvertently ordered duplicates so had cancelled the surplus parts and had refunded my card for the surplus element of the order. I was hugely grateful for this as it saved me the annoyance and hassle of realising I had ordered duplicate parts and then having to try and return them to Liebherr for a refund.
It’s so unusual these days to experience customer service where the company is actively trying to anticipate the needs of the customer and make their lives as easy as possible.
Big thumbs up to Monae!

"Don't buy Liebherr"

Don't buy Liebherr, unless you only want a fridge that lasts 26 months. My Liebherr fridge freezer's compressor failed two months out of warranty. Previously I had a Bosch and a Siemens fridge freezer, each of which lasted over 5.5 years in the same location. After a total of four calls with them, it was clear that the cost of repair would be the same as a new fridge, so I bought one (not Liebherr) and told them as much. They appeared to have no desire to do anything and, having advised them I had obtained a new fridge, they came in with an offer to repair it AFTER I had already purchased a new fridge and recycled theirs. I frankly don't understand whether that was incompetence or cynicism, but it was an offer of no value to me that was already impossible to accept and, frankly, somewhat insulting. Either way, my first and last time buying Liebherr.

"Appalling customer service."

Appalling customer service.
Had a faulty under counter freezer, reported the issue. Contacted the engineer on their own website who asked what sort of noise and to be told freezers make a noise. Then customer services called me a liar, saying we did not contact them and we didn't register the warrantee, fortunately we had the call log and the warrantee email. A full freezer of food wasted with no compensation from the company. And no I'm not prepared to use my home insurance to claim!
This company clearly are not in the business of looking after their customers in any way, we will never purchase anything with the Liebherr name on it again and I would advise anyone thinking of making a purchase to consider it very carefully.

"A replacement I ordered arrived damaged…"

A replacement I ordered arrived damaged ,somehow. Liebherr staff were apologetic, swift to reply,helpful and polite. Excellent service.

"Service Par Excellence!"

The service I received after having a little difficulty in obtaining a replacement part (small latch cover) was absolutely outstanding, going well beyond my expectations. Jane and Charlotte deserve medals!

"der Schlechteste Kundendienst alle…"

der Schlechteste Kundendienst alle Zeiten von Liebherr;-(((