"We have always been completely happy…"

We have always been completely happy with all the services we have received from our Hair Club stylists in Pickering, Ont. They are attentive, personable and make sure you leave with a smile.

"Grateful"

Came to HairClub 5 years ago in tears. Thinking nothing could be done. What they do,really works! I have all my hair back and I couldn't be happier. The staff was very kind, caring and understanding. They go out of their way to make sure you're happy.
I highly recommend them.

"declining of customer service"

Hair Club-

I know we are living in tough times with the breakout of COVID. However, enough is enough. It is obvious upper management cares nothing of their hair stylists and frontline workers. The turnover with the employees is ridiculous. The Austin location has gone though at least 10 employees since the start of the pandemic. I have heard everyone of them complain that MGT has not worked with them at all. Consequently, experienced stylists are gone. Austin currently has 2 hair stylists after 2 more left last week. I am a Diamond member and Hair Club cannot meet their contractual promises. I can't even get an appt. to replace my hair, let alone hairline adjustments. I do those myself now. I try to go in just every 3 weeks so I am not too much of a burden. However, now Hair Club can't even maintain their contractual obligations. I am owed new hair every 6 weeks. I was told it will be at least 7 weeks before my current one can be replaced. Why do I pay 559.00 monthly if you can't keep hair on my head.? It also makes for very uncomfortable appointments when the staff is obviously miserable. The quality of service has been on a constant decline. Now, you are failing your contract. This is obviously a lack of understanding or caring with upper MGT. Shame on you HC.

Mark B.

"The service and flexibility are the…best!"

The service and flexibility are the reason I am still a member. My stylist is creative and “the best!” I have been a member since 1988 and thought Nicole, my stylist in California, could not be beat. I was wrong. Katherine “Kat” now is #1!

"I enjoy coming in every week without…"

I enjoy coming in every week without hesitation but because of the stylist I have it makes it more enjoyable.

"I have been a client for around 30…"

I have been a client for around 30 years and never had any big issues and if there were minor problems they were always taken care off. The office in lake success NY is fantastic the staff will go out of there way to help you Maria C is great

"All the stylists are really…"

All the stylists are really professional and always prepared to assist me with my individual needs and style desired.

My only concern is the staff turn over. Many stylists I had come to know have apparently left and the current crew is short staffed. I hope that this resolves.

I love my hair!

"Realmente son unos careros de madre con…"

Realmente son unos careros de madre con productos muchos más economicos en otros lugares lo que pasa que te cobran por por ver tu cabeza en su microscopio luego de la primera cita de evaluación "gratis".Yo fui por 6 meses para ofrecerme minoxidil y otros productos y decían que me recortaban y si no digo nada no lo hacen, despues de dos meses llendo a ese lugar. Pague como si me fueran a transplantar cabello en una diminuta área, por que si fuera tranplante no me quiero imaginar el precio.

"They are SALES reps NOT hair Experts"

Let me tell you about my first disappointment, I scheduled for in person consultation, as they give you two options with your consoler. I arrived there on my appointment date to have a Teams call with the counselor???
They could mention when they confirmed my visit that it would be virtual. DONT waist your time to drive there.
Second disappointment, those people are not hair expert. THEY ARE SALES for cheap, not worthy products and could harm you more than you think.
I don't recommend you go with high hopes to solve your hair issue, cause you will leave upset for wasting your time and emotions.

"This hairclub on King st west Toronto"

This Hair Club business in Toronto's branch are CLASSLESS & UNPROFESSIONAL regarding their booking system, they treated me like a BEGGAR, I WAS GOING TO PAY!! they don't keep their word. By cancelling me the appointment what I was going to have this coming Thursday October 7th @3pm, are UNACCEPTABLE!!! If their booking system is worst, what about the rest?..IF you are the manager seeing my review,please, don't write back with your "sorry" because it DOESN'T FIX ANYTHING!!! Now is WAY TOO LATE!!....
Updating: OF COURSE YOU GOT MY FILE, you are a LIAR with your replies!!as I was the FIRST TIME CUSTOMER enquiring!! DON'T TRY to COVER UP THE SUN WITH A FINGER!!, you want proofs about your sudden cancellation?? I will show it in THE COURT & I emailed it to you!!. I won't erase this feedback. Again, your company is lack of professionalism regarding the booking system!!