"Edit: I understand Covid is causing issues"

Edit as of 9/22:
Appreciate the fast response and working on my issue. Thank you for the call Candace. Would like to thank Amber and Holly for being such professionals and working with me over the past week to resolve my issue. Very happy with the service rec'd.

Original review:
I understand Covid is causing issues. However, I went for my service today and was told my new system wasn't in and that they would need to use my old one again. Not satisfied with this. The system quality over the past year isn't as good as in the past. Way too much hair falling out. I almost have a bald spot in the system and I have to use it another month or more? They couldn't even tell me if I will have the new system next month. I pay WAY too much for this. I have been a client for 30 years. Very disappointed. Maybe a little forethought should have been done to avoid this. No offer of a refund either. If the quality was better, it wouldn't be an issue. Corporate needs to get back to producing a quality product. The local team is great. No issues with them.

"I would like to post another review …"

I would like to post another review after the one I posted 2 days ago. After posting my review I received a email from the corporate office at HC and he made me feel like a client that they cared about. A client that had been a customer for over 20 years. He made everything right, and I am happy. Thank you HC for caring. This is the company I remember. Thank you regional manager. You know who you are. Mr. A. I am happy now. To other clients out there. Give HC a chance to correct your issue, if they can they will. Thank you, thank you!!!

"Been a loyal client for 12 YEARS , THEN ALL OF SUDDEN GET TREATED LIKE A PIECE OF CRAP"

hello my name is Coby Sparks aka Coeburn Sparks, iv been a loyal client for 12 years at the Lexington Ky center , all of a sudden i was getting treated like a piece of crap ,, especially by the mananger Maddison , i paid my bill every month , i joined hairclub in 2009 , had a rocky start in the beginging , changes in mgmt , stylist ect , my first experience from 2009 heather my stylist could not get my hair done right, at that time the other stylist Brittana was out on medical leave ,, then she came back , first time Brittana did my hair i was so pleased because she did a fantastic job , i wanted her all the time , heather didnt like it because she was my original stylist , but i a customer choose who i want ,, 6 months later Brittana got transfered to the denver colorado center , then heather was only stylist for a while , new manager took over center in early 2011 , her becky , she was the rudist most unplesant person , not only rude to employees , but clients as well , in later months they hire new stylist and i would try them out because i was looking for someone better than heather , beckys rudness kept irretating me , and still could not find any one they hire any better , i was about to leave in 2012 , i held on little longer then in jan 2013 only heather was only stylist , becky attitude and rudness some clients left , i held on , hired 2 new stylist c j and kylie , i tried cj she did not get it right , i wanted to try kylie but i was told she only for x trand clients only as she was not trained for my hair system ,i did not like becky , she rudist mananger , i then in july 2013 was about to throw in the towell and leave hairclub , then things started changing , becky was getting transfered to Louisville ky center and ASHLEY RICH was taking over Lexington Ky center , she turned that center around and cleaned house , she made it so pieasant , she hired a new admin. her name is LAUREN SMITH , both of them cared , between both of them they made clients feel welcomed , ASHLEY then had KYLIE trained to do my type of hair system and good thing because she was better than heather ,, then in mid 2014 KYLIE left and now had heather , then they hired another stylist JULIA , heather left in mid 2014 , so i tried JULIA and i was thrilled because she was good at hair , so ASHLEY and LAUREN made sure i got JULIA , hired anothe stylist Sheila , i always wanted JULIA ,, they hired another stylist few months later Shannon , but i always got Julia , Kylie and JULIA are good but BRITTANA was the best KYLIE and JULIA got close enough to keep me happy but KYLIE left in 2014 so i had JULIA all the time , didnt want Sheila or Shannon , then in August 2015 , Julia left , so it was Sheila or Shannon , but Shannon was out a few weeks because of surgery , so i got Sheila , Sheila tried to get it right but i was not satistfied ,, then Shannon returned so i tried her a few months but turned out Sheila way better than Shannon soi requeated to go back to Sheila , for a while hire another stylist Rebecca she didnt do it right so i stuck with Sheila because she better than Shannon and Rebecca , then in Sept 2017 Ashley got transfered to Cincinnati Ohio center ,then Lauren took over the center , i really liked Lauren she so pleasant to be around , then she leaves in April 2018 , had louisvlle center mananger Kristen manange for a while , then had Tarren from w,va. manange for awhile , they hired a new Stylist in july 2018 , her name is MORIAH , so i got her to do my hair one time and i was shocked as she did a tremendous job , i could not believe my eyes , best stylist i have ever had do my hair so i always got her all the time because that is who i wanted , Moriah is the only one to outdo Brittana ,, i was shocked , MORIAH can style ,cut hair so good and i was always 150 percent satified , then in april 2019 Maddison was trained for menangment to run lexington ky center everthing was fine , MORIAH doing my hair and getting right on the money , then in march 2020 covid hit shut everything down , but center shut down for 3 months i still paid my bill in good faith and not getting any service it did not bother me , until Aug 2020 , when gov. ok to reopen may 2020 everthing was fine i still had my hairdresser MORIAH , then in aug 2020 Maddison said i could not have MORIAH anymore , i told Maddison i only wanted MORIAH , so on so on ,things were getting bad , Maddison said i have to take who she gives me or i dont get my hair done then i started getting treated like a piece of crap ,, aug, sept , oct , nov 2020 got so bad and because the way they was treating me i was forced to go to a competitor in dec 2020 i was so emotionally hurt over this ,, i was owed some hair BUT Madisson was holding my hair hostage unless i paid her ,i told i havnt been there for 2 months , just to make this short the regional mgr lied to me ,about getting me exact duplicate of my hair i received in dec 2020 , last contact with todd was july 2021 said he will look into it , got lied to they will lie

"On the name of free consultation wasting time"

On the name of free consultation, these guys are wasting the time.

I drove almost 40 mins once i arrived they are saying it’s canceled then i scheduled it for next then they scheduled it in the morning 6 AM that is ridiculous after that i changed to 9AM , when i arrived they told it virtual and simply saying Sorry.

If you guys are sending the reminders for the appointment then why can’t you send the changes prior to us instead of wasting our time.

I am really fed-up with these guys

"Hair Club estafadores."

Ojalá hubiese leído todas estas opiniones antes de caer en esta triste y horrible estafa..... ya es bastante triste estar quedando calva como para que estos ladrones se burles de uno de esta manera. Cuando vi mil veces la pu licidad en Hair Club en televisión, no pensé que fuera una institución tan mala, tan estafadores.
Vine aquí en la sede de Hair Clud de Delray Beach, hace 4 meses, ha meterme en una deuda de 5 mil dólares, y han fallado en todo lo que me prometieron, el microblanding capilar desapareció cuando lavé el cabello, los productos de lavado de cabello los vende Amazon mucho más económico. La chica que tomó mis fotos hoy para evaluar si hubo alguna mejoría (que no la ahi) al final me dijo que no sabía tomar las fotos capilares. Y nadie da la cara. En fin, no caigan en esta trampa de estafadores. :( que triste me siento

"I got cheated by Hairclub's Troy"

I got cheated by Hairclub's Troy, Michigan Center from the Day1 and they don't refund my money (50% refunded and 50% is with them) and they show to some clauses on the agreement which was never know to me.
Pathetic Service.
#WorstService #Hairclub

"Hair Club - Wauwatosa, WI"

I was visiting from Kansas City for 2 months, and had the great opportunity to have Karen as my hairdresser! She is so superb, kind and caring and does a phenomenal job with my hair. I so wish I lived in this area so I could have another appointment with her.

"I would really appreciate you or anyone…"

I would really appreciate you or anyone reading the reviews to have a look at my review From Winnipeg Manitoba Canada, this place is truly a scam they have no interests in genuinely caring or helping people like us out! All they care about is Money! I am so very sorry to see and read all the damage that they’ve done to the people who’ve given them a business! I had originally came in there for some help with my situation and mine was different than usual clients, I had surgery gone wrong and they had said they could help me, as vulnerable as I was looking for a solution for myself, they said that this device is the only way, so until I received this so called device I wasn’t sure what it was until I received it! It turned out to be a cut out of a wig they glue on your scalp!?! Very nasty, to say the least! I had a full head of beautiful gorgeous hair minus the scar I had from the surgery gone wrong, they glued this ugly smelly piece on my head then very slowly each appointment I had hair cut shorter and then shaved so this ugly device they call it would be covering that area that had no hair! My daughter said why are they doing that?! I truly trusted them at that time which clearly was a huge mistake! So in order to get out and away from this nonsensical non realist place I found a way to remove that device myself and she wasn’t happy to hear I had done that, my hair after working with these people had no chance! So I had to shave off all my hair and go back to wearing wigs which I haven’t needed in quite some time! I tried to get in touch with someone higher up and the lady offered me a head piece which I was clearly so extremely upset with, I couldn’t believe how she handled this circumstance it was completely unacceptable and unfounded!!! I would have been grateful to receive a refund due to all the damage and anguish they had caused me!!! I strongly don’t recommend this facility to anyone please do your homework before committing yourself to this fake facade! Don’t be fooled by this fools, of their foolishness!

"Client service is worst"

… artuhgkkhf

"Question I would like answered"

I have been a hair club client for 2 years, I love my hair and can't really imagine being without it.
I have a question and can't seem to get a good answer from anyone. We pay a lot for our hair systems, why aren't we allowed to keep them? Don't they belong to us? I repair and make dolls, and would like to keep my hair for this reason. Please let me know why I haven't been allowed to keep my hair. Thank You for your help.