"I was told that I would receive a Refund"

July 5, 2021
I was told by the area manager of PA that I would get a refund from Hair club as soon as they reviewed my paperwork/services. I spoke to the manager by phone in April, 2021. I signed a contract at the Bala office on Feb, 2020 and lost all of my hairline. I also received scalp burns from my hair being dyed with the unit on my head. I have since spent hundreds in visits to the dermatologist/prescriptions. I received services from the Bala Cynwd, Montgomery county office for a full year. I sent pictures of my hair and a certified letter in March, 2021 to that office. I sent the before and after pictures of my hair. I received a call from the manager there asking if I would consider coming back. I stated no way! I called the corporate office and was told someone would return my call. I spoke to the area manager in April, 2021 he asked if I wanted to receive services either in Elkins Park or New Jersey locations. I explained I did not want to have any more services done by Hair Club. I explained that I just wanted my money refunded. I have to wear wigs/head wraps. The manager lied to me and stated that he would get back to me about a refund. That was in April, I spoke to Alex. I also called 1-888-369-0394, 1-800-369-0394, Hair Global Headquarters. I have been given the run around. I have experienced emotional stress due to the condition of my hair. I have spent money on hair products, wigs etc. This company has shown no empathy or professionalism. This is my second review on this site. Norma Rhine

"Keep paying with no product??"

I visited my local Warwick hair club over a year ago . I explain to the gentleman how much I could afford each month. He set up a plan for me which included less hair analysis visits to accommodate my plan but that was OK with me. Everything was going fine I was paying my monthly payment I was getting my products every month, my hair was getting better. But after like 15 months went by I realized I was still paying. I called up to pick up my product they told me I had no more product to get? I called..The gentleman told me that it was a 12 month plan and free interest for 12 months I assumed I was paying for 12 months. As I looked further into my paperwork I realize I’m paying for 24 months. I guess that was his way of lowering my payments. His response was “if you add up your payments you can see it does not add up”! Why should I have to add up the payments that should’ve been forthcoming. So for the last 12 months of my contract I will get no product and no services. I feel that this was deceiving. I would not have a problem paying if I was still getting product but the fact that I have to pay for almost another year and get no product/services? He keeps telling me that’s the issue with the lending company. But I’m telling him that was not clearly explained by him. HE gave me the contract and HE decided on the term, that’s how he was able to get me to agree to my budgeted payment. Yes I should have read the contract better but I trusted him . Mistake !

"All promise - No delivery"

HC has totally broken our service agreement contract. My hair is literally shredded. Replacement is 6 months past due. Salon has no solution to offer. I did get one proactive call - to ask me for a new credit card so I can continue to pay for *nothing*.

"Jacksonville Hair Club the Best!"

I had hair and style treatment on June 3. Due to my recent back surgery, I had difficulty walking and sitting in the stylist's chair because of the back brace I am required to wear. The entire team went out of their way to help me be comfortable and feel safe that I would not fall.

Kim (the receptionist), Dani (the stylist), and Whitney (the manager) were all professional and deserve a 5-star rating. They are the best!

Thank you to each of them for their concern and caring.

"This is a professional staff of the…"

This is a professional staff of the first order. Jacqueline (Jackie) my stylist is attentive, creative, with a friendly and polite demeanor. I appreciate the staff Liz and Diane who try to help whenever they can.
Thank you, Judith

"Be Careful What You Wish For."

I've been a HairClub member since 2018 and it truly changed my life.

While the initial system that was put on was a bit daunting at first (puffy, dry), I tried to quickly learn how to style it and maintain it myself and HairClub was very helpful along the way. YouTube videos online are also very useful. It was a learning and took a lot of work but, it was better than the alternative of being bald.

It's a partnership — HairClub can make sure you're satisfied before you leave their offices, but it's up to you to take care of the hair and to be careful with how you sleep, and be mindful of how often you're washing it etc.

Think of it like this...the second you leave the office, everything you do will play a role in the system coming up. Exercise, swimming, bike-riding, sleeping, brushing, washing. That's the nature of a system that is attached to your head with glue and tape.

It's expensive. And at every turn, they try to persuade you to go to a higher level (more frequent hair services, better quality hair, better quality bases etc. — all inconsistent from club to club, member to member, so it seems).

At the end of the day, it's a business that needs to make money. In order for the business to make the most money, they need their customers.

Some of the employees are wonderful. Very friendly, helpful, polite, and talented. Other employees have proven to be deceitful, dishonest, and unprofessional.

When the global pandemic hit, all of the members were expected to continue paying for services despite the centers being closed. Individual arrangements were made and discounts varied from customer to customer.

I understand the pandemic was out of their control (despite some stylists feeling that the virus was a hoax, that's another story), but how are members expected to throw hundreds to thousands of dollars out over the months that the centers were closed and get nothing in return?

I understand that they did what they could to survive (virtual assistance, shipping out pre-cut hair) but it just didn't work out.

I found other options and, despite having paid for a few months (at a slightly discounted rate), I had to leave HairClub.

I was able to buy hair from freelance stylists and do my own maintenance and the only issue I would run into was the skin systems shedding quicker than I was used to with the HairClub lace systems.

HairClub happened to reach out to me in April of 2021 with new pricing discounts and an incentive to come back with skin systems every 6 weeks and they caught me at a bit of a crossroad since the system on my head was shedding badly.

I was told the price-point, I was told I would get skin systems, and I was told I'd get them every 6 weeks.

Upon signing, I got in the chair and the stylist examined my thinning skin system and then the frontal hairline was snipped to show me how we could shorten it as the hair thinned. Unfortunately for me, this system was now unusable and I was relieved we would be applying a new system.

I was then informed that there is an extreme backorder on hair but that HairClub had 2 of my old lace systems that hadn't been used in-house. I was told I wouldn't be able to do skin systems and that new hair could take 3-12 months to arrive!

I was confused and frustrated and I felt deceived. The current system on my head had been snipped and now I was tricked into signing a year long contract when hair might not even arrive for a year. And forget about the skin systems. I wasn't getting those.

I took a deep breath and just allowed the stylist to put the older lace system on. It was fine. Not great, just fine.

However, when I got home, the lace system was too small. Having gone to different stylists, my "template" had changed and this lace system is too small. Shouldn't someone have checked this before applying? Where did things go wrong?

When I reached out to cancel the contract again and request that final system be mailed to me, I was met with anger and more deceit. I was told that my recollection of events was wrong and that I now broke two contracts.

I thought I could have that final system and be able to somehow sew the two together and have it cut properly to fit my head but I was told that I couldn't have that final system.

I also felt I was owed something since I had paid for months without receiving any service or any hair - HairClub did not agree to that.

At the end of the day, pre-pandemic, HairClub was fine. It was an expensive solution to a hair loss problem.

I've yet to work with a stylist who actually wears the systems themselves so no one is truly informed on the day-to-day scenarios that you deal with and a lot of the "issues" are explained away as a fault of the customer.

Life will go on.

Now someone will reply to this review saying that it's not an accurate portrayal of what happened so it will my word against theirs.

At the end of the day, I am standing in my truth.

"Espejismo Hair Club"

Fui a Hair Club Doral con la esperanza de detener la caída de cabello que sufría y aún hoy sufro. En aquella primera evaluación me pintaron un maravilloso panorama para mi problema, según la manager que me atendió sus tratamientos tenían más de un 90% de éxito y en el menor de los casos 65%. Me dijo que era una candidata óptima pues según las imágenes todavía mis folículos podían producir cabellos nuevos. Comencé mi tratamiento y por razones de la pandemia ellos cerraron, llamé en varias ocasiones y caía directo la contestadora, lo cierto es que ellos empezaron sus actividades de nuevo y nunca recibí una llamada donde me notificaran que ya estaban trabajando. En Septiembre de 2020 por casualidad llamé para saber del estatus de funcionamiento y ya la manager que me convenció de hacer el tratamiento no estaba trabajando más allí. Retomé el tratamiento pero después de varios meses en días pasados cuando me evaluaron por 2da vez me di cuenta que no estaba funcionando. Solicité hablar con las nueva manager y esta solo hablaba inglés. Terminé dándole mis impresiones a mi estilista (quien siempre me ha atendido muy bien) y ella fue a hablar con la manager de mi caso. Al cabo de un rato me mandó a decir de plano que si el tratamiento no había funcionado hasta ese momento ya no iba a funcionar. Y que lo más que me podían ofrecer era una peluca!!!. Imagínense uds pagar $5000 por 5 productos y una lavada de cabello mensuales y que te salgan con eso??? De verdad no pensé que fuera así. En su página pintan todo muy lindo y positivo y quienes acudimos hasta las instalaciones de Hair Club en cualquier parte lo hacemos pensando en que si existe solución a nuestro problema de calvicie o caída del cabello. Te venden los productos los aparatos pero nada de eso ayudó. Quién responde por el dinero que pagamos o la deuda que adquirimos con un banco?

"hola esto de hair club es mentira…"

hola esto de hair club es mentira primero me dijeron q me iban a descontar $250 pesos y sabes lo q me dijeron q el antes se habia terminado el descuento cuando yo lo vi en anuncios de tv ni me pusieron esa luz q enseñan para saber q yo tenia en verdad solo me dijeron q tenia alopecia y si uno se le esta cayendo el pelo uno tiene mucha depresion mas las mujeres sabes lo q me hicieron me pusieron pelo y ese pelo es tan duro q no parece ni pelo de verdad pero lo es no te miento en esa situacion pero cuando te lo van a poner lo bien q te lo ponen pero cuando te lo van a cambiar q te quitan esa peluca muchacha te arranca el pelo tuyo sabiendo q tu estas pasando por una depresion grandicisima y es q ellos no tienen algo bueno bueno para sacarte la pega q tienes la peluca estaba yo mas depresiva mas enojada y molesta hasta lloramdo sali de la oficina pase una situacion mala me desepcione grandemente de hair club yo de verdad de corazon no se lo recomiendo no todas los q trabajan ahi son como lo pintan y tengo fotos como esa gente me arrancaron la peluca me dejaron mas carva de lo q yo estaba soy latina y se q mucha mujeres estan pasando por esto mejor ni vallan no se lo recomiendo van a perder su dinero

"This is a follow-up to my review 5 days…"

This is a follow-up to my review 5 days ago. The company posts a response that they will reachout to me directly to discuss the concerns. They sent a request through this website, Trustpilot to get my contact info, i provided and never heard from them. Perhaps, it requires my attorney contacting them to get a reply.

"I have medical issues"

I have medical issues, that are incurable. I have been taking steroids since my twenties . I started with the Hair club 10 years ago. I have had what I call my angels . I had a very demanding management position in health care if it wasn’t for the love, support, and kindness, I don’t know where I would be. In a decade I have had only 2 complaints that’s a good track record in 10 years . I can say from the CEO to regional direct Ricky were incredible. My stylist Rachel and María customer manager..Always found a place for me when I was too sick to goti WPB. I live in Vero Beach. I call them my angels because no matter how busy, they always found a spot for me . And made sure I was satisfied. I cannot drive from Vero to WPB anymore, my sister is my caregiver the last 3 years . Hair Club has been incredible. I do not go because of extensions or to look pretty . I go because I have multiple medical conditions . If I was not satisfied they would find a way whatever it was to take care of me. I’m happy to report in 10 years or a decade I have had only two complaints and these were during the Covid pandemic. Both were taken care of in a very short amount of time. I would recommend the Hair Club to any one that looks at themselves in a mirror and says who is that person? And wants to cry . No crying for me . They are awesome . Not just upper management but my stylist for 10 years , and other management personnel . All I can say is they try their best to make the customer happy . I have had excellent customer service experience, you will get a prompt call back every time . Thank you from myself when I consider hair is most important they have always come through. Thank you Hair Club for making so many happy customers when we have medical conditions that impede our lifestyles