"Excellent engineers"

Kitchen extractor fan engine replacement. The two engineers from Capital Repairs were both excellent: polite, knowledgeable and professional.
They carried out the repair with the minimum of fuss, and left no mess behind.
The extractor now appears to function ‘like new’.
They gave me helpful advice on day-today maintenance of the extractor.
A job really ‘well done’.
The firm loses one star because there were two previous failed appointments. They seemed to go through a rocky patch with their admin / customer service staff over the last 8 months or so. Hopefully those issues are sorted now as the quality of their engineers is top notch.

"Next day service"

Next day service, got my cooker working 1st visit whilst ordering parts to fit next week, friendly experienced engineer, Dan

"Successful repair of extractor hood"

The correct parts were ordered and are now installed, very happy to have a working extractor hood again

"No good with Haier washing machine"

We needed to have the door gaskets seal replaced on our Haier washing machine. The engineer attended and refitted it, but left the machine in an inoperable state. During the call out, he made calls back to the office asking what to do and gave us contradictory information. Overall, it was a very unprofessional service and I wouldn't recommend them.

"Excellent public relations"

Excellent public relations

"Complete rip-off – avoid at all costs! [Note there are many negative Google reviews recorded against this company]"

We have a NEFF warming drawer (4 yrs old) which stopped working (red light kept flashing when the drawer was closed and it didn't heat up). Capital Repairs charged £93.48 for their initial visit to diagnose the problem and identify the required spare part (a new PCB). The quote for the spare part was £201.67, which we decided to pay since we'd already paid £93.48 and still had a broken warming drawer. The engineer returned to install the spare part (PCB) and confirmed that it was all working before he made a swift exit. Immediately after he had left we were extremely annoyed to find that the warming drawer was still broken with exactly the same fault as before (flashing red light with no heat) and so we phoned the office to report this. The engineer returned the next day and identified a different spare part that was now required (a replacement ceramic heater) for which we were quoted a FURTHER £306.65!

At this point we realised that this company is completely dishonest, because we were led to believe that the initial diagnosis was comprehensive and the PCB costing £201.67 would definitely resolve the issue; if there had been any doubt, we would have chosen to replace the warming drawer.

The management of this company should be ashamed of themselves since this is a complete rip-off. We very much doubt that Capital Repairs actually installed a new PCB. We ended up paying Capital Repairs £295.15 and the warming drawer is still broken! We gave John Fisher at Capital Repairs sufficient time to rectify the situation, but he chose to ignore our emails.

"Excellent service from knowledgeable and efficient engineer"

Excellent service from knowledgeable and efficient engineer. Very happy with the repair by Stuart. Professional and lovely guy. Thank you.

"Snail speed service."

We sent our microwave for repair and it was quickly collected. The personnel were pleasant and helpful.We received the information within 4 days that the microwave was ready for delivery back to us. Great. However Capital Repairs were unable to arrange delivery until 10 days We are still waiting so cannot comment on the quality of the work done. Very poor organisation so would-be clients beware!

"Good and prompt service and very…"

Good and prompt service and very knowledgeable regarding fitted kitchen appliances. I have used them for many years for fitted appliances as I know they will make sure the appliance fits the space!

"Speedy, high quality service"

Had some repairs to my oven by Capital, was very impressed with the service throughout. Appointments are arranged with minimal delay, and the work was done quickly and efficiently by Stuart. Highly recommended.