"Un completo fraude."

Un completo fraude. Una forma de hacer incómodo un viaje de vacaciones de cinco personas. Habíamos alquilado un Peugeot 2008 o similar, y nos dieron un Hyundai Bayon, que en absoluto tiene que ver con el Peugeot, el problema era que o lo tomabas o te tenías que trasladar al aeropuerto e intentar alquilar en otra compañía, cuando ésta ya había cobrado por adelantado. Después, para recoger el coche, supuestamente nos recogian en la puerta de salidas del aeropuerto, pues nada de cierto en eso tampoco. Tuvimos que llamar para que nos fueran a recoger y para hacer eso tuvimos que caminar más de 350 metros, con mas de 40 grados de temperatura y esperar durante 10 minutos a que una furgoneta nos recogiera. Lo dicho, una sinvergonzonería muy grande. En la vida volvería a alquilar con esta gente, y eso mismo recomiento a todo el que esté pensando en hacerlo.

"Felirent aeroporto Palermo"

Felirent aeroporto Palermo. Veloci, precisi e gentili. Panda ibrida nuova con pochi km. Velici sia al ritiro che alla consegna. Navetta da e per aeroporto nel giro di 10 minuti. Consigliati

"The car was ready and as ordered"

The car was ready and as ordered. The service was great. Only issue was getting drive from airport in Milan as the phone was busy and took several call attempts but when contacted, the driver was shortly there.

"I rented a car with them for 3 days…"

I rented a car with them for 3 days from June 26-29 it took 1 hour to pickup due to an English speaking staff member not being on site, got a 4 seater instead of a 5 seater which wasn't great since for at least 1 day we were actually 5 people trying to use it. And when I returned home they only returned 1/3 of the deposit without any information as to why. I messaged their support and they quickly fixed the error with the deposit.

"Dishonest! Terrible!!"

This is the most dishonest company I have ever rent through!!!! They have a large decline when coming into the parking lot. IT’S A TRAP for you to bottom out your car and they charge you 400€!!! They blame you saying you should “drive slow” although it’s hard to avoid, especially if you have a full vehicle. We watched them pull the car onto the decline and leave it for another customer. This forced the customer to have to go down the decline. It was purposefully done so they would bottom out. Be better Felirent! Fix our driveway! Simply fill it in!

"DO NOT USE THIS COMPANY"

Car hire is from a field 2 miles from terminal 1 of Milan Malpensa Airport. Felirent's shuttle bus runs only from terminal 1 but Easyjet only fly from terminal 2. You are left to your own devises as to how to get to terminal 1 and although there is a free bus the queue is huge and it took too long. The car was returned with a scratch approx 50mm / 2 inches long on the driver side rear door. We had no knowledge of this and certainly was not of our making. We were charged 256 euros. We had no way to argue and were effectively ransomed subject to tight flight time. Their business is not rental but extortion.

"Cagliari- Work in progress..."

Cagliari. Al momento della formalizzazione del contratto, ci è stato applicato un costo superiore rispetto alla prenotazione effettuata mesi prima a causa di riferite diverse condizioni contrattuali applicate dal broker .
Al momento del pagamento, si sono verificati problemi di connessione (come abbiamo capito solo dopo) del pos, per cui venivano negate tutte le transazioni. Solo dopo diversi tentativi, si è compreso che il problema non fosse il mio.. Con un bambino di 2 anni, l'attesta di 1 ora è stata estenuante.
L'auto ci è stata consegnata sporca (mai successo prima).
Disponibili e puntuali sia all'arrivo, con prelievo all'aeroporto di Cagliari, sia al momento della restituzione, con accompagnamento in aeroporto.
Purtroppo, però, nonostante la restituzione dell'auto il 17 giugno e le immediate verifiche, ad oggi (3 luglio) non ho ancora ricevuto l'accredito della caparra.

"Agence a éviter"

Bonjour ,
Arrivé à l'aéroport , nous avons téléphoné à l'agence FELIRENT , qui nous a récupéré devant les portes du terminal et nous a emmenés dans une zone industriel perdu près de l'aéroport.
Au moment de récupérer la voiture, nous avons été surpris d'avoir a payer encore une assurance complémentaire de 25€ par jour et 300€ de caution, sinon pas de voiture . Alors que nous avions pris au moment de la location le pack sérénité avec assurance comprise ( 47€ de plus).
Donc pour avoir la voiture , nous avons payé le supplément demandé par l'agence .
Nous avons rendu la voiture le 27 Avril 2023 à 18h00 , l'hôtesse de l'agence nous avez précisé que nous recevions le remboursement de notre caution ( 300 € ) au courant de la semaine suivante. Pour le moment ( 02/07/2023) je n’ai perçu aucun remboursement.
Donc cette agence arnaque les clients et elle est à éviter absolument!!!!!
Cordialement.
Thomas

"Hired a Renault C3 from Olbia airport…"

Hired a Renault C3 from Olbia airport in Sardinia. It was my 1st time using Felirent and I cannot recommend them high enough. The staff were brilliant, very friendly and efficient. Car was perfect. Would definitely recommend and will use them again.

"Deposit not being returned after giving…"

Deposit not being returned after giving back the Car.
Excuses and advising its been done, and still nothing has been refunded.
€300 is still sitting with them up to this date!!
The amount of WhatsApp Messages and phonecalls we are sending, nothing is making a difference.

If you don't want your money back, use this Company. If you don't want any headache and drama chasing for your refund, use another Company.