"Lovely service and great looking store"

Lovely service and great looking store! Thank you for letting us try your newest teas. Integra&Richard

"Order came to £121"

Order came to £121. Thought I had added the promo code for free fruit teas, but apparently not so. Sent an email to customer service, usual standard meaningless response. Seems everything is set in stone, no initiative or common sense applied. Shame really, lost a customer and potential others too.

"Brighton and Portsmouth shops"

I have now been to both Brighton and Portsmouth shops and needless to say It was one of the best experiences going into a shop ever.

Both shops had a wonderful vibe and really lovely saleswomen, I have been introduced to the summer tea's and needless to say I will continue to vist and buy because I am completley in love with the flavours I have bought.

Keep up the fantastic work

"Not a good shopping experience"

I visited York Designer outlet branch, did not receive the welcoming and greeting but only saw the staffs chatting. I am a fan of Whittard, always love the tea and considered loyalty to the brand. I always had good experience in other branches and knew that they often offer the tea tasting. While I was there and saw the iced tea sitting behind the cashier, obviously the sales assistant did not offer me any sample and did not introduce any of the product.
When I did the check-out, she asked my email address but without patient on the spelling. When I offer to write it down for her she only replied "dont' bother" (Which I felt offensive. Is like I don’t speak good English?)
Not sure I can call it is a good shopping experience especially buying birthday gifts.

"Misleading promotion"

Whittard tea is my absolute favourite go- to brand and I consider myself a fairly loyal customer.

Unfortunately, I have recently become frustrated by what I perceive to be a misleading promotion. They offered a free iced tea pitcher when you place an order from the iced tea collection. I clicked the link and it took me through to the summer teas, so I presumed this offer was applicable for ordering any of the teas in this range. I proceeded to checkout, entered the promotional code and it was successfully applied. I received my order today however (I will say very quick delivery), but with no pitcher. I enquired about this and I was told that I was only applicable when you order the 'iced tea collection.' This is not very clear at all! Considering what I spent amounted to roughly the same amount as this collection is very frustrating too.

"Quick and easy …"

I would normally go to the local store for my coffee. Which I prefer to do. Staff always polite and friendly. I first used the online system purchased what I wanted, quick and easy. Would recommend this online shopping.

"The staff are always friendly and…"

The staff are always friendly and helpful. Making me aware of the offers and guiding me to find a great new coffee to try.

"I love Whittards hot chocolate however…"

I love Whittards hot chocolate however I can't understand why you discontinued Dreamtime. None of the other flavours compare, please bring it back.

"My favorite goodies shop"

My favorite goodies shop! Since Grand Central was opened I have discovered Whittard! I am getting my coffees, teas and other bits based in what I fancy since 2015!
The staff is beyond amazing, friendly and helpful and the fact that I get to try various samples before getting something new to try in full is massive bonus! Favorite coffees are vanilla and hazelnut but always inclined to try the others as well! Xxx
Their products are amazing and really tasty! Overall I always have the most pleasant experience!
And trust me... I am saying this with all my heart!

"Online good in store awful"

I order online and they were great teas absolutely loved them.

I went to Cheshire oaks the other day and said I would buy more teas and all the ones of Cheshire oaks have that fake sour taste in them I don’t know if they were bad or what but it had put me off completely of them.