"BUYER BEWARE"

Never again! We are still awaiting delivery of our sofa from this company who, after many phone calls on our part, have now told us their courier has gone bust! Whenever company staff say they will telephone us, they don't, which has represented a loss of goodwill on our part. I have just cancelled my order both by email and telephone message but as the whole amount was taken from my Mastercard over six weeks ago I am now awaiting a return from The Chesterfield Company to see if I have been successful. As we haven't received the sofa will they have the courtesy to respect cancellation because of sheer frustration with their staff! If they refuse cancellation we await delivery with trepidation as so many reviews complain about poor quality and workmanship. Seems like this firm are getting away with so much.

"Seal of Excellence - the Chesterfield Company"

We have purchased twice from this company, both times using their on line web site. Their product is of the highest quality, and their commitment to deliver on time has never failed. Unlike our friends experience who ordered leather furniture from a major furniture chain store, and their delivery kept being extended to 18 weeks!! The Chesterfield Company gave us an estimate of between 6 to 8 weeks and our order was ready to be delivered on the 7th week.

The delivery guys were wonderful in navigating narrow hallway/doorframes and during frustrating efforts remained very cheerful and polite.

We are extremely satisfied with the leather quality, the beautiful furniture design and expecially the honest and considerate way we have been treated by this company. We send our sincere thanks to the staff and craftsmen of The Chesterfield Company.

"Excellent product, good service, would recommend"

Visited the Chesterfield company showroom in Manchester, wide range of quality products that are handmade. Picked out a high back wing chair and matching 3 seater settee. Quality leather, built and delivered within 8 weeks.

"Lovely quality"

Travelled 250 miles to view the showroom and was most impressed. Ordered a sofa and footstool, which were delivered on schedule. The quality was brilliant but unfortunately the footstool has suffered slight damage. It was collected, repaired and returned promptly and with no fuss. A great company with a lovely product.

"Brilliant Sofa"

We bought a sofa from The Chesterfield Company a number of years ago (4 I think), and the sofa has lasted extremely well. If anything it is better now than it was when we first bought it, with the leather aging really well and suiting our blend of traditional and modern interior. We would recommend.

"Excellent Company To Deal With"

Showroom staff were courteous and professional, showing us different designs, build features and a vast choice of materials available to us for the Chesterfield suite we were considering purchasing.
We chose a cream leather for the settee and two chairs.
On placing the order we were given an estimated delivery date.
We received a telephone call one week prior to the estimated delivery date to inform us the suite was ready for delivery.
The delivery team were again courteous and helpful.
We have light coloured carpets the two delivery men insisted on removing their shoes at the door and placing the suite in the sitting room also removing all the packaging and taking it away.
A great quality product and professional staff.
All in all a very happy experience.

"Fantastic Company"

Took delivery of beautiful well made leather sofas

Excellent customer service, prompt delivery, furniture unpacked professionally and put into required place.

Would recommend this company to others

"great chair"

Ordered a chair for my mum in northern Ireland. Chair was delivered within six weeks -delighted with quality of chair and very suitable for my 94 year old mother's needs.Would fully recommend this company.

"Lovely sofas"

I was worried about ordering online and unseen apart from a small sample of leather. I needn't have worried. The sofas are lovely, very comfortable and the sample was spot on colour wise. Everything was done within the time scale stated. My mistake was getting rid of my old sofas before being given a delivery date for the new. I was so pleased when they arrived as I am too old to get on and off a beanbag.
I would recommend this company.

"Quality sofa very pleased"

Great quality sofa and even better than expected. Looks fantastic and definitely worth the wait. Communication could of been slightly better.