"Very happy with my blinds"

Very happy with my blinds, it took awhile but it was worth it. They are top quality being Australian made, much better than the cheap imported old ones I had installed years ago from another supplier. Victory cost a little more but as they say, you only get what you pay for in life!
My rep was Richard, and he explained options for my blinds which would work better for my windows, I had never thought of, taking the time to explain everything in great detail.
The installer was also very professional and also removed my old blinds for me without any fuss.
Highly recommend victory, their staff and products.

"Victory Blinds installed the wrong size…"

Victory Blinds installed the wrong size blind in our house and now won't return any of my calls or emails. Their customer service is appalling. I would strongly suggest not using Victory blinds

"Worst experience EVER."

It has been one year since I ordered blinds and I still don’t have them all installed. One that is installed does not fit. No communication in over three months, multiple requests for an update go unanswered. I will now need to take legal action to get a refund on items not delivered.

"What can I say?"

What can I say? Nothing positive!
Measured, would not fit, remeasured, would not fit, remeasured for a third time would not fit. Finally installed and still did not fit, short and and not fit for purpose, the whole exercise took over four (4) months and devoid of service!
We finally gave up and cut our losses - dealing with Victory was quite the worst renovation service we have ever experienced in more than 10 homes over 50 years!

"worst customer follow up"

Whilst I was very happy with the initial call and curtains made, the follow-up on a defective curtain has gone unanswered. I have sent emails and called a number of times and have never gotten a response. No ability to write reviews on google business page, nor able to post on social media regarding this company. Now filing a complaint with consumer affairs.

"Best quality service and product"

Best quality service and product

Highly recommended

"I did not buy from Victory"

Only because after the wonderful service I received from them, my husband's job got transferred interstate, and we had to rent out our property, just after we got the new blinds quoted for it.
I want to commend Richard though, who I had let down on several appointments we had made, due to me being ill on both occasions. (Most reps would have given up on me but Richard was most understanding). 3rd time lucky, Richard went through all the options, was very well organised, polite, and had lovely samples with him to show me.
The quote he gave me was very reasonable for the high quality they offered compared to other companies we had in to quote.
Hopefully, when we move back to Melbourne, we will definitely be getting Victory to quote again.
Highly recommend their service!

"House full of plantation shutters"

House full of plantation shutters, took ages , no communication on anything. Measured up double doors incorrect and left one door unacceptable and the other not done at all . Sent pictures and told re- doing doors , no answer to three texts and messages left . This company has no idea about customer communication and service!

"‘SUPER DOOPA SALESMAN & PERSON…"

Thank You to Craig Stephan
We just wanted to express our thanks to you for all your effort with each visit and phone calls.
We are grateful to you for quickly arranging an appointment and the time frame upon receiving our quotation was so quick. (No waiting around). Like other companies.
From the moment we first called you, we found you to honour your word and get back to us within a certain time frame which other companies failed to do. We contacted your company as we liked the TV advert. You are an absolute credit to your company: so knowledgeable about the companies range and products, professional, considerate, and a great listener who gave us options to consider when making an important decision for our home.
We also cannot praise you enough. On your visit, you treated us and our home with the utmost respect and have taken great care in everything that you have done. That, in itself, was a very refreshing change for us – but we also had the benefit of you being a thoroughly lovely chap..
Your combined efforts – and the trouble you’ve taken – have meant that we are confident and excited in receiving our instalation date so that our friends and family can admire our choice and the workmanship your company has to offer. We shall have no hesitation whatsoever referring you to friends and family in the future.
While our written words are inadequate to express our heartfelt gratitude to you, we hope they have gone some way to conveying our appreciation to you.
You are ‘SUPER DOOPA SALESMAN & PERSON…. If your company gives out awards we truly hope you are on their radar.
With very best wishes
John & Christine Carroll

"I initially ordered plantation shutters…"

I initially ordered plantation shutters through victory blinds. Our decor consultant Penny Cotter was not only knowledgeable and professional. She just knew everything about style and what’s on trend. I was so impressed with my first experience with Victory and Pennys service I then purchased 5 motorised blinds and 4 sets of luxurious bedroom sheers. ⭐️⭐️⭐️⭐️⭐️ to Victory and decor consultant Penny.