"Had my windows and doors done"

Had my windows and doors done! Fantastic service and fantastic products!

"Customer service"

As loyal customer having had all windows double glazed and a new main door, I needed a broken glass panel replacing.
There was some reluctance to change just the panel.
The panel was installed and the fitter did a very good job.
Disappointing customer service.

"Messed about"

When the fitters arrived one of the windows was the wrong size. One of the fitters said I should tell him not to continue until the measuremnents for all the windows were checked. I rang the company and someone came out and was very aggressive demanding to know why I had stopped the fitters with the other windows. I became more assertive and his attitude changed. He promised to ring me later or first thing in the morning with a revised plan. He did neither so I rang the company. He rang me back about half an hour later. The remainder of the windows would be fitted the following Monday with the glass for the ensuite on Thursday. He also said the 2 fitters had been let go. On the Monday one of the fitters who had been "let go" returned and, to be fair did a good job. I then received a phone call saying the glass in the ensuite would be fitted Friday despite me having told them we were goiu
ng on holiday on Friday and had been promised Thursday. He rang off and phoned back saying it would be Thursday after all. The original fitter came on Thursday and did a good job. I was then given his phone to speak to the company about payment of the balance. I asked for a reduction but was refused and paid the full balance. To be fair, in the end, everything was completed and the windows and installation are of high quality.

"Gill & Michael Falkingbridge"

Excellent service from the start, Chris the Salesman, Luke in the Office, Matt the Estimater and the Lads that fit the Windows .First class workers a Credit to themselves and NTW. The Price was right what more can you Ask
for. Thank you. KEEP UP THE GOOD WORK.

"Very Highly Recomended"

5-star review from us, Polite, Very helpful, found us the perfect products, they fitted decent windows and a good secure door as promised at a very reasonable price, I cant fault anything they have done, they kept the workspace tidy and cleaned up afterwards, arrived on time, and were quite quick workers.
Highly Recommended, will be using them again with other projects.

"Had amazing experience at NTW"

Had amazing experience at Northern Trade Windows. From sales, to survey then to the installation i cannot fault them, friendly staff from start to finish.

"New Conservatory doors"

Quick turnaround for quote / measuring up.
Were flexible with when they fitted the door, did the fitting quickly.
New conservatory doors look great fit the rest of the older conservatory really well.
Fitters were really professional and explained the installation.
Really recommend NTWs and am so glad they've been able to make the house feel safe again.
Thank you.

"Received a phone call to say that the door…"

Got a phone call to say that the door installation has been put forward.
I agreed has I was going on holiday.
The installation didn't take too long and was very satisfied with a job well done and was surprised that I didn't have to dispose of the old rotten door, has it saved me a lot of hassle.
Thanks again.

"'Sulking and 'office staff don't know what they are doing'"

Writing on behalf of Helen Tales:
Initial contact was through a stand Barbara was at inside Morrissons at Mayo Avenue. She explained how she would take details and a member of the office team would contact us on the Monday. Rightly so they did and an appointment was made for someone to come out to measure up the window, the window was measured and specifications discussed, this included having a UPVC window sill on the inside, they requested a deposit at this stage, a second appointment was made then to finalise the measurements, again asking for a UPVC sill and this was also ok’d at this appointment as well. The day before the window was due to be fitted, contact was made regarding times to expect members of the team to be at our address for the window to be fitted, we had been told it would be at 8am. They day of the window fitting, we got a call at 8.01am to say they will not be able to make this as they are currently running over a previous job from the day before and that ‘you can go out in the morning we are looking to be with you around 12 noon’. a few hours later, another call, stating that they will be unable to make the 12 noon today and can we move the window fitting to the next day, this time stating that ‘the people in the office do not know what they are doing, they double book us for fittings every day’ I stated I wanted the window in on the day as planned as arrangements out of a window fitting had already been made around this appointment, we seemed to be made like we had been the inconvenience regarding this, we did explain that another member of family had booked time off work due to this because of a resident dog in the premises which we had informed them about during the initial phone call and was told this would not be an issue. The team of Andy and Mark arrived to fit the window later explain that no one would work with Mark because ‘he was a sulker’. When explaining which window was required fitting and asking were was best to park, we had been greeted with a negative attitude from the word go and felt like they were trying to intimidate. When they came face to face with the resident dog, we had been told ‘can you not just shut the dog in a room upstairs’ we did explain that she usually has the run of the house and have never required to be locked away. I think your staff forgot that they were a guest in our house and maybe they should have been locked away, attitude seemed to change when I said that we would just take the dog for a walk instead to which we got ‘oh no its ok you don’t have to do that’. I asked about the internal windowsill, again both ok’d on previous visits to be then told ‘no, it is not on the job description we can’t do it and if you do it would be around another week and would cost me over £150’ nobody explained if this was in the costings originally quoted or if I have paid for a service I have not received. When fitting the window, amongst themselves they said, ‘that will need to come off’ and preceded to tear and make a mess of the wall paper, leaving some when the widow had been fitted dangling down, none of the team asked if it was ok for it to be removed, just stated that the ‘internal plastic fitting would not stick to the paper’. Upon leaving I was told I would get the guarantee within a few days and that someone will call within five minutes to take the rest of the payment, appeared to be immediately. When we went out into the garden there was screws left over the floor, and also the plastic corner protectors just strewed all over the garden and out the garden were we also found remains of the original wooden window frame. If star rating could be broken down Barbra would have got 5, the team who fitted the window have a lot to be desired and I can’t possibly rate. Still awaiting guarantee, received deposit invoice weeks after fitting and still not got full payment receipt nor guarantee.

"SATISFIED CUSTOMER"

Our installer, James, carried out the installation efficiently and with the minimum of fuss. All waste material were removed and protection used where work was carried out inside. Highly delighted with Northern Trade Windows.