"Very happy with our windows"

Very happy with our windows. Short lead time from order to installation as units are made in house. We replaced most of our old double glazed windows wood frame windows with UPVC. No more draughts, home is warmer and quieter and no need to keep painting the frames. NTW listened to what we wanted and made good suggestions that we are pleased about such as handle style and safety window. The installation was quick and team were friendly and considerate.

"Mark and Matthew 5*"

Mark and Matthew were fantastic at fitting our Bi-Fold doors!!! Turned up on time, put down all protective covers both inside and out and kept everything as clean as possible. They went above and beyond to make sure the fit, look and finish was beyond satisfaction. Friendly and professional and made sure everything was right before they tidied up and finished.
Highly recommend and would use again!

"Excellent"

We shopped around for a few quotes for our new windows and patio door and although NTW were not the cheapest, after doing some research we discovered that they use the best profile and glass for their products, the installation team were excellent and a friendly couple of lads and completed the installation in the 2 days.
We wouldn't hesitate to recommend NTW,
Don't be confused by the name "Northern Trade Windows" as they offer a full retail installations service for homeowners

"Brilliant service brilliant staff"

Brilliant service brilliant staff. Over the moon with my windows and new door

"Windows and patio doors"

Great service Mark and Mathew were very experienced and knowledgable.
Arrived on time.
Worked hard all day.
Very clean workers. Cleaning up well before leaving.
We had windows and patio doors replace. Extremely satisfied with everything they have done.
We would certainly recommend Northern Trade Windows.
Geoff and Dianne Howard

"The fitting was excellent - but the aftercare is extremely poor."

The fitting was excellent - but the aftercare is extremely poor.

I have been having issues with drafts from both doors I had fitted and requested they come and take a look.

However, they informed me they could not without the paper copy of the invoice. It was a paper copy, a digital copy was never issued, so of course by this point I have misplaced it. Beyond this, it appeared they could not help me.

After advising them that they a have a legal requirement for their accounts to be maintained for a period of time, therefore they must have a copy of my invoice, they confirmed they could request a copy on my behalf (this would take 14 days). Good, honest companies, would offer this information themselves, not withhold it.

The copy invoice was requested on the 20th October and I am still sat here on the 11th December with no copy invoice or service booked (this review was written prior to getting a response later that morning with a service date of the 3rd January).

With a draft coming through both doors and unnecessary additional heating costs.

Extremely disappointed.

--------------------------------------

Poor response to a dissatisfied customer.

Your service manager did state they will (not try) request a copy invoice and that it would take 14 days, after that point a service would take place. As of course, you have a duty to retain all accounting paperwork (invoices included) for a period of time.

Although this is in no means a review against your service manager as he can only do as your internal procedures allow.

As for the emotional psychology involved in the written response for other readers – I greatly appreciate and sympathise with loss, a large proportion of the population does, especially in recent years. He did state a bereavement, no specifics as you have done so for the emotional response, and return on the 30th. However, from the date of request from your customers perspective, having had to chase on the 28th November, after being confirmed the request would take 14 days from the 20th October, to then being told it would be the 30th November, to then have to chase again on the 11th December, is not reasonable.

As for “make sure we don’t attend service calls for products that our not ours” – I have previously had a call from your sales team asking if I was further interested in windows after having had the doors fitted. In that call I actually mentioned the doors needed looking at, he also said I must have my guarantee number, yet, clearly he knew I had a previous purchase from yourselves. Therefore, I assume you have a database of some sort.

I am sorry your Managing Director had to go out of his way to locate his customers file. I struggle to see what benefit that statement actually aids towards a disgruntled customer. It further adds to the point that you can locate, and prove the location of the fitting of your products. And the information could have been located a lot sooner than it has been.

I would suggest taking onboard feedback rather than further aid to the dissatisfaction – provide digital copies, which I have had from every other company in terms of work, except for yourselves. Or checking other security details on your database to locate your customers file.

We will be going elsewhere for the service.

Your whole response is a contradiction and further aids to the disappointment.

May I also add that by sharing my last name - this is a data breach.

"It’s nice to still find a long-running…"

It’s nice to still find a long-running family business who values their customers and offers a high level of customer service, whilst still being competitively priced. Jon in the trade sales team is very knowledgeable and goes above and beyond to help.

"Happy to Recommend"

Had a back door fitted this morning, Beautiful door fitted by the most friendly, polite and proficient fitters at their job. (Thank you lads, alas I can't remember your names!) Would highly recommend for a well done job at a reasonable price. Thanks NTW.

"Excellent father and son team"

Excellent father and son team did a very tidy job and helped get armchairs into lounge. Many Thanks.

"Great price and professional throughout"

We had a several windows fitted through NTW whilst doing our refurb. We went through Elliot, who was fantastic from start to finish. He was extremely professional and gave us a great price. Matt came a fit the windows. He was polite and speedy with his work. The windows look great and will definitely be finishing the rest of our windows through NTW. Again, thank you to Elliot and Matt. Strongly recommended if you're looking for a great price and glass!