"great experience, very helpful and patient agent! "

It was a pleasure working with Chelsea... and getting her feedback without any rush.... One more excursion day to book.

"Good variety of tours to suit ages and…"

Good variety of tours to suit ages and physical abilities. Easy web booking experience.

"Had to click "Submit" button several…"

Had to click "Submit" button several times to get the order to go through. Now hoping I don't get charged multiple times.

"Instructions were easy to follow…"

Instructions were easy to follow…

"It was simple."

It was simple.

"Where to enter discount codes on website"

Company was very helpful when I called and asked my question regarding their website.

"Website is extremely intuitive "

The website was so easy to use given that they aligned available excursions with our specific port days. A definite advantage over other excursion companies. We found the pricing to be in line with or a bit higher than free standing competitors but the excursions may be a bit more inclusive. Be sure to review the cancelation policy before you purchase since you are required to pay upfront for your excursions with a 14 day cancelation policy. Unless it is ship or port issues that impede you excursions. We have never used Shore Excursions before so the quality of the excursion is up for review. I am just saying the website experience is 5 stars.

"Great excursion"

Great excursion! The staff were friendly and very knowledgable! We stopped at many places and got a real insight into the history and culture of Nassau!

"Your excursion company provides very…"

Your excursion company provides very practical and detailed information which allowed me to make informed decisions.

"Lack of response from Shore Excursions Group after accident"

In Bonaire ... cave exploration tour ...
1. Guide arrived more than 20 minutes late.
2. The vehicle used, for the four of us plus the guide, was a beat up small pick-up truck.
3. The guide was tired, and communication enroute to the first cave was minimal.
4. No real safety brief given.
5. In the first cave, the guide did not have his flashlight on, nor provided guidance on where to step ... as a result, we had a serious accident in the cave that required us to leave the excursion and go the the ship's medical center, then to the hospital in Bonaire.

I've been trying to get a response from Shore Excursions Group, to at least get a refund for the tour, but so far, they have not responded. (It's been two weeks since the accident).