"Seems like decent fellows all good here"

Seems like decent fellows all good here

"HORRIBLE! Threats of no service come true!"

HORRIBLE! They are an authorized Jayco dealer for motorhomes but refuse to do warranty work on our brand new Jayco. WHY? Because we didn't buy it from them! We gave them last look to provide a reasonable price before we bought it elsewhere and they would not go within a reasonable range of the price elsewhere. We bought our motorhome for well over $40k less than they had theirs listed. Now they are refusing to do warranty work and are an authorized dealer for Jayco. Bullies that try to threaten you into buying from them! Look elsewhere people -- you can get a MUCH BETTER deal! I'd give zero stars if I could. #jwrv Shame! #happycamperhunt NOT!

"Frustrated with JW's service"

We have been Johnnie Walker RV customers for for greater than 12 years. In fact, we have only purchased our RV's from Johnnie Walker's; upgrading with each purchase. A large part of our confidence in the company has always been their service department ... until now. We have always used JW's for all of our scheduled maintenance as well as repairs and upgrades that have been needed.
I said until now because of the amount of time it takes to get your RV in for repairs. I recently called to get an appointment for a needed repair and some preventative maintenance before this years hunting season. I was offered appointment dates ranging from 4 to 6 weeks out. I asked why so long considering this is not what I've been accustomed to over the years. They said that they are selling so many new units that their priority is getting those units prepped and out to their new customers. They also said this problem was compounded by the lack of qualified or experienced service technicians which they were trying to recruit or train. I called the manager, Ron, to express my frustration and asked why my loyalty wasn't being reciprocated or appreciated. Ron listened intently and added that even the manufactures were having difficulty with the increased demand for units and that their quality was suffering which required even more work from his overwhelmed maintenance staff. He took my information and assured me that he would get back with me ... that was over a week ago and nothing.
So even tough its now time to replace our current toy hauler, my confidence in the product JW's is receiving and their inability to maintain their loyal base of customers will have me searching elsewhere. A relationship of over 12 years will end because they obviously have forgotten what got them successful.

"This is the second trailer we bought…"

This is the second trailer we bought from jwrv. Customer service is fantastic. Whether it be by phone or in person they get you to the person that can help you. I once called them from Lake Havasu with a trailer brake problem. They talked me through what had to be done (a brake controller adjustment).

"Knowledgeable and friendly"

Knowledgeable and friendly. Parts guys know what they are talking about. No overbearing salesmen--there to anwer any questions that do come across though. Enjoyable experience every day I come in!

"My experience with Johnnie Walker is 5 …"

My experience with Johnnie Walker is 5 star, because there is no 6 star. The purchase (new unit) was easy and fair with no pressure or promises that they didn't keep. After the first run, some minor problems, and a couple not so minor problems, came to light. The service manager, Danny, was ready at the appointed time, and had the unit until the parts could come in. The work they did on some minor cosmetic problems was outstanding. The other problems were solved and I could not be happier with their sales, and service departments. No reservations to recommend.

"Christine was super"

Christine was super, very informative, polite, knowledgeable regarding the various RV's we were asking about. The thing I liked most, no pressure.

"Had some of the best customer service …"

Had some of the best customer service ever Christine walked us through the entire process. She let us know everything that was needed and always with a smile. The entire Johnnie Walker Team was also amazing up to signing the paper work and spending the night at the RV site to make sure we knew how our trailer worked. I have told many people when they are ready to purchase any kind of RV to go to Johnnie Walker and See Christine.

"Bad bad experience do not go to this …"

Bad bad experience do not go to this place and don't see Troy they tried to sell me an RV that was too heavy for my Chevy Avalanche I have a 05 Chevy Avalanche that is rated 5500 and they tried to sell me a coach that weighed 6 thousand 500 lb which was too heavy for my vehicle and I sent him a copy by text on my phone on the weight rating and he disregarded it and set the coach up anyways to be delivered and I was advised by my mechanic that that coach was way too heavy for my vehicle and would cause me serious problems so I told Troy this but he still planned on the delivery I would not never ever go there again and I don't advise anybody else they're just trying to make a sale disregarding what the customer wants so they kept part of my money I put down which I felt was wrong especially when I have all the information on text from him so seniors beware if you're reading this thank you for reading this Harold

"Alert, no service after the sale."

We bought a used toy hauler for our wedding day and was told by the salesperson that they do a complete inspection from front to end. We found a leaking shower and a broken lounge chair that leans against the wall in the livingroom. We trully thought Jihnny Walker would fix our RV issues. But obviously here I am. And no care or help has even a thought. What a shame. We couldnt have picked a worse place to buy. And now we are STUCK with this. The service man informed us to contact the makers of the components. Wow! How are these people in business? ALERT! NO SERVICE AFTER THE SALE. Buyer beware.