"Great customer service"

I’ve had an issue Eddi for almost 3 years, with no problems but the recent power cuts caused problems and brought it off-line. Contacted the tech support team and they sent clear instructions how to resolve the issue, which has worked.

"Tom Technical Support Co-Ordinator"

We had myenergi products installed since the first product was launched the EDDI, followed by the HUB, HARVI and most recently (2020) the ZAPPI. The system worked perfectly until later this autumn when we had a heat pump installed. The installer electrician meddled with the myenergi units for no reason and we lost most of the myenergi APP display. I logged a technical support case with myenergi and was called back by Tom within 24 hours and Tom managed to fix the system remotely within minutes. May I express my sincere gratitude Tom - Thank you.

"Great support and guidance"

I had real issues trying to access the Zappi hub. I don't think my installer set it up correctly. However, I was talked through downloading the firmware. I was helped to siign-in and generally guided to allow me full functionality.
Tom responded to my cries for help promptly and patiently.
Even phoning eventually to guide me throgh the process.
Great support.

"technical support by triage team "

I obtained a very quick solution to my my app problem. Telephone answered without a wait and the triage team support was very pleasant, helpful, effective, and above all cheerful! well done and thank you myenergi.

"Sorted out my problems with the app"

Sorted out my problems with the app

"Outstanding ecosystem of green energy management"

I have been a customer of Myenergi for a couple of years. I have a Zappi-Harvi-Hub system connected to PV and an EV. The system has worked extremely well. In the few instances when there have been problems, they have usually been down to operator error, but their Support system is outstanding. This review is spurred solely on the fact that today I had to arrange a scheduled fast charge of my EV and it struck me that their integrated tools make this straightforward. So much so it is easy to forget that it takes effort by Myenergi to have an ecosystem of sensors and tools that achieve these things. Kudos to them!

"Super Helpful"

Everyone knows how stressful technology can be but Myenergie surpassed themselves in resolving some issues I had trying to connect to internet. Tom went the extra mile to assist so big recommendation from me.

"Suellen was brilliant "

Suellen was brilliant
As an old duffer she walked me through the steps to get charger connected to internet despite being given previous instructions
Myenergi professional and courteous

"Tech support is outstanding"

Tech support is outstanding. I think this is due the fact that support is ”in-house” and provided by the manufacturer itself.

"Outstanding customer service from Steve & Tom!"

Fantastic customer service experience from Steve and Tom in the technical support team today. I was on the phone to poor Steve for around 30 minutes trying to transfer account information and connect a new WiFi router to my Zappi EV charger and he could not have been more patient and supportive. Same for Tom who managed to resolve the final issue.

I was also pleased to hear that the Technical Support team were given a Christmas break to thank them for their hard work, I hope this recognition and reward continues throughout the year.

Thanks again Steve and Tom!