"Had a problem after changing my…"

Had a problem after changing my internet provider and contacted myenergi who got back to me very quickly and with toms help he diagnosed a fault with my hub . As it was still in warranty Sara sent out a replacement hub the next day . Both myenergi staff were excellent in solving my problems, thank you Tom and Sara .

"Very Professional Service "

The entire procedure was conducted with utmost professionalism from beginning to end. The representative exhibited exceptional politeness and facilitated the process with remarkable ease.

"Quick response and quick resolution to…"

Quick response and quick resolution to my issue.

"Was having problems connecting new…"

Was having problems connecting new Zappi 2 to internet. Good initial correspondence and then Tom phoned to go through it with me. He was very polite and good and we managed to connect without a problem. Thanks once again Tom for you patience.

"Great support "

I have a full MyEnergi set up with 5KW inverter, 10kw Libbi, Zappi, and Eddi.
I had a fault with my inverter suddenly not charging my Libbi at the correct rate. I checked the firmware release and found it needed updating but this did not resolve the issue. Spoke to Jack on the triage team who was very helpful and after reviewing my issue escalated to the technical support team.
Akrum came back very quickly and helped me through some update processes. After following his clear instructions the inverter was still charging below the expected rate and Akrum then did a remote reboot to improve the operation of the heat foils.
This has now sorted the issue.
Overall the response from the support team was excellent.

"Tom was great"

Tom was great. Patient, friendly and knowledgeable. Based on this session I would certainly recommend Myenergi’s support.

"Excellent customer service,"

Excellent customer service,

"Outstanding customer service from the…"

Outstanding customer service from the myenergi team following a faulty eddi.
Quickly replaced the unit and instigated a warranty engineer to install. Technical department were easily connected to resolve software issues. Top marks well done!

"Zappi kept cutting out and requiring resetting while charging "

Contacted tech support and as always extremely polite and helpful Given clear instructions to update firmware which worked very well and has hopefully resolved the problem Excellent company if you need an EV charger they are the ones to use

"I have always found Myenergi responsive…"

I have always found Myenergi responsive when I have had an issue and the tech team have been able to help and or guide me through what to do.
The system works extremely well, I have a full Myenergi system, Zappi for our car, Eddi for heating water and a Libbi for our 10KW/hr battery storage and 4KW/hr Solar Panels. The only time we have had issues is when the internet fails. Boiler fault tripper the breaker this time.