"Excellent service"

Excellent service - they got me up and running on Octopus in double quick time!

"Had an issue trying to charge the car…"

Had an issue trying to charge the car overnight. Tom gave me all the answers to my questions explained it easily.
Great customer service.

"Got locked out of app."

Got locked out of app.
didn't know how to get back in and my phone froze at a certain stage. But Tom kept on helping and I managed to unfreeze the phone and continue on to find the app information I needed.

"My energy supplier is Octopus"

My energy supplier is Octopus, whom I have been communicating with for over a month. I have asked that my Car EV be charged cheaply as I signed up with Octopus on Intelligent Go. However, they seem not to understand my request and, therefore, ask me to set up the schedule on my App.
I finally spoke to my EV Manufacturer (myenergy,Zappi) who was an excellent customer service engineer. Thanke Tom

"Called help line to resolve an issue…"

Called help line to resolve an issue with Eddi. Diagnosed a firmware update required, emailed instructions and problem sorted within 1/2 hour.

"Helping the aged!!!"

Aged 85 and not good with IT in fact very nervous I bought an EV car having previously signed up with Octopus and had a Zappi charger fitted in anticipation of my car purchase.

The process of linking my charger with Octopus I found daunting but Steve and Tom at Myenergy were fantastically helpful both being patient, positive and courteous. Likewise the guys and girls at Octopus.

I have nothing but praise for the way my stupidity was "ironed"out!!

Noel

"My 2nd Zappi "

I Bought my 2nd Zappi a couple of months ago as my previous one at my old house never had any problems at all and I was very happy with it.
Moving to a new house I got the builder to install a Zappi 2 . It has been working fine but my solar panels were only finished a week ago so had no chance to test out the eco++ mode.
As a pensioner I don't do a lot of mileage and really like the fact that in my last house I never paid for any electricity for my car!
So I put on eco++ in the evening and looked the next day which was not a sunny one! so expected nothing.
But my car was fully charged! Hoping that my solar now worked in the dark, lasted only a few seconds till reality set in and I realised that It had filled up from the grid.
I rang Myenergi and after about 12 minutes got answered by very well spoken and charming guy who soon found out that my installer had left boost on during the night.
I can't praise the guy who answered me too much! his speech was clear which, when you are partially deaf is a godsend, His manner was excellent and did I mention he was charming?
Couldn't ask for more honestly so five stars from me!
If it was the same guy who also sent me some help files afterwards then his name was "Tom"

"Issue with car failing to charge"

Issue with car failing to charge. Wanted to factory reset unit prior to contacting Octopus Energy.
Unit ‘froze’ during reconfiguration. Customer Services guided me through the procedure.
Brilliant service, many thanks.

"Great customer support"

Called the tech team this morning morning with a WiFi issue. Call was answered very quickly, and the advisor talked me through the process and had my charger back up and running very quickly.
Advisor was very patient and professional.
100% customer service.

"Forgotten Passcode !"

I bought a second hand Zappi and the previous owner had changed the passcode, he forgot the code, I got in touch with myenergi and I was assigned Kat to help me out, she replied within an hour or so, Kat had me back up & running in minutes, I can't praise them enough.

Thank you !