"I had an issue with my Zappi"

I had an issue with my Zappi. Customer support was very quick to respond, and Suellen was very helpful throughout the process of getting me sorted. She was so kind and understanding and talked me through the whole thing. Suellen even rang me back two days later to say she had found something else which she talked me through to correct it. It was a great experience.

"Excellent product support"

My Eddi went offline on 23/10/24 - I have no idea why - but because I [naturally] only use it to divert excess solar power to the GivEnergy batteries I wasn't too bothered. But with Spring not too far away, and with my previous efforts to reconnect it myself having failed, I decided I needed some proper technical support.

So I rang myenergi support this afternoon and was provided with an explanatory YouTube link as a potential cure - but it didn't work.
A second call revealed that [perhaps due to my previous efforts to get back on-line?] somehow my Eddi's Hub appeared to have settings that would have worked if I lived in Australia?? They needed to look into that and promised to call back later.
At 4:45pm the same day, Tom rang me back and patiently guided me through resets for the Hub, Harvi and Eddi so that I could reconnect them all on radio frequency #1. Within 20 minutes, it was all back up and running again - marvellous!

I didn't really expect to get a return call so late in the working week but I am really grateful for it. Tom said they like to get back to their customers when they say they will.

Excellent customer service from a very reliable company. When I eventually get a fully electric car, I will definitely buy a Zappi to charge it. Many thanks, Tom.

"Connecting my Zappi ev charger"

The triage team and tech experts at MyEnergi GB are to be commended for their help in getting my Zappi EV charger up & running and communicating with their servers. A big thankyou to Steve, Josh, Kat and the rest of their team! 👍

"Couldn't of been more helpful"

Couldn't of been more helpful, and patient with me to help understand the problem and how to sort it out,
Thank you Iain for this

"Great response and quickly resolved."

Very quick response and solved the issue on first contact.

"Was super helpful and gave easy to…"

Was super helpful and gave easy to understand guide to reboot and reset - all working perfectly now Great service - very happt

"How lovely to speak with Tom Walker"

How lovely to speak with Tom Walker, resolved my question with an informative video. If only all tech support in this world could be like myenergi.

"Zappi Setup"

I had a issue with the setup of my Zappi, customer support were very quick to respond and Tom was very helpful throughout to process to get me setup. Great experience.

"Contacted Tech Support and Liam quickly…"

Contacted Tech Support and Liam quickly identified the problem, advised what to do and emailed instructions, system back within minutes, excellent.

"Great support recently with a device…"

Great support recently with a device that had gone offline. The fix was quite simple. I had tried the support page first but but carried out the fix incorrectly. Akrum set me straight quickly.
Donnacha