"Zappi setup- excellent"

Dave guided me through Zappi setup problems methodically and efficiently. Helpful and patient at all stages Excellent service from mienergi support.

"Great charger and customer service"

My car charger installer did say that part of the reason the Zappi chargers are the best is because of their excellent customer service. He was right.

Email and phone support great

"Had a problem with my charger not…"

Had a problem with my charger not charging and I rung customer services and the call was answered within 2 mins.

Tom then talked me through a process to get it back on line and all was sorted quickly.

What can I say a superb company with great staff

"Appalling aftersales care!!!!!"

My Zappi charger has failed (Lock failure) slightly out of warranty. I rang up to arrange a repair. I was told that they only repair their chargers under warranty. They offered two solutions. 1) to pay £30 for the replacement part. Or 2) I can buy a newer refurbished 3 phase zappi for £450. The problem is for both options there is no option to pay them either to install the replacement part or install a new unit. They want be to employ a third party to repair/install their own product. The after sales care for this company is truly awful. I am forced to pay for the part as i need a temporary fix. But unless their policy changes i will not ever be using this company again for my EV vehicle chargers. Support ticket 508977

"Data Logging Issue following Multiple Power/Internet Outages"

Absolutely excellent support following multiple power & internet outages (storm eowyn) that kicked my superb little Eddi/Hub in the gonads'. Their professional & very competent specific knowledge, together with their remote intervention, allowed full operation again. Excellent product together with excellent support - Thank You

"Quick Tech Support"

The Tech Support function worked well, Kat was assigned to support my ticket and was very helpful. My query was resolved and app now up and running.

"Was struggling with the set up using…"

Was struggling with the set up using the online facility even after watching video. Eventually spoke direct to call handler who talked me through everything both on My Account and APP, now all sorted thanks to your staff. The problem was i couldn't find the registration code.

"Solid customer support."

So, as I reported previously, had a few issues following a warranty replacement of my Zappi. Disappointed that the latest version of the Zappi is very sensitive to poor Wi-Fi signal, eventually resulting in the whole unit having to be moved closer to my house. However, simply cant fault the Technical support team, especially Darren who has gone the extra mile to support me in resolving all the issues. He deserves a medal for the way he has patiently dealt with every problem and seems to know the systems inside out. Excellent customer support.

"Not to bad an experience"

Tom Walker was extremely helpful and patient with me in sorting out my disconnection between the Zappi and the Harvi, shame it took so long to get through to him (not his fault)

"Top notch technical support"

I have an EV and a solar system. Part of the system comes from Myenergi, namely the Zappi EV Charger. I had an outage on my Broadband Network, which resulted in the Zappi not reconnecting to the WiFi. Akrum of the Myenergi support team talked me through reconnecting the Zappi, which after a couple of go arounds, we got it reconnected. Brilliant. I found Akrum very responsive and he solved my, pretty technical issue, quickly and efficiently.