"Vanda Pereira acted swiftly"

Vanda Pereira acted swiftly, professionally on a complex case.

"We have had a very good service from…"

We have had a very good service from our case rep. She has kept us informed all the way through and has answered any questions along the way. We are very happy with the process.

"All very efficient and easy to use"

All very efficient and easy to use. The staff always replied quickly to any questions. Thank you very much.

"The portal was relatively easy to use but the process was dragged out"

The portal was relatively easy to use and understand however there was lots of information required that we had already provided and duplicated information. This dragged the process out as it kept charging what was required. An initial call with a person could of help with a lot of the understanding and clear definition of all that was needed from the start.

"Excellent from start to finish"

Excellent from start to finish! Just completed my remortgage. The easiest I've ever experienced. Loved the portal system to stay on top of the process every step of the way, genius system! I didn't have to make any enquiries or chase up, Nathan was super efficient, thank you 😊

"Very good on-line service"

This was a really simple and convenient process. very easy to use. Portal worked well and we could see all updates affecting our case. The messaging service is also very useful. Responses and actions were quick. Thank you.

"Awful experience"

Awful experience. Took other 3 months to renew our mortgage due their incompetence, which meant we ended up paying additional costs. Very slow responses, so slow that some of the information uploaded ended up be out of date and had to upload more current information. Whenever I had to contact them via the phone they were rude. Never want to deal with these again, they have caused me so much stress!

"One of the worst companies I’ve ever…"

One of the worst companies I’ve ever had the experience of working with. They are slow at completing anything and rude along the way. The process of remortgaging was stretched out over 3 months. They will try to use legal jargon to convince you it’s a difficult process, but it really isn’t. At no point were they helpful or efficient. I would not recommend anyone to ever use them. They have only cost us more money and caused unnecessary stress.
Every single person I’ve spoken too is rude and entitled. Slow is an understatement.

"Great experience with GPL"

Great experience with GPL, fast response using the portal messaging system. The portal features show you step by step which part you’re at during the mortgage process. Everything is uploaded via the portal which is hassle free. Ashley has been great with her quick and efficient responses back to our messages and helped us thoroughly through the process and sorted all our queries professionally. Thank you Ashley Howell. John and Natalie

"Once again great service"

Once again great service. Very helpful staff and fast turnover. Thank you so much.