"Two months after returning an item, still no refund"

Wrong item ordered- my mistake, usually no problem. I requested an exchange, was told they could only offer a refund and then for me to purchase what I meant to. No problem, item returned on the 8th of January and nothing. Emails are met with 'we are based in the Netherlands' and 'try to be a bit more patient.' Now evasiveness. Despite having provided proof of posting I am still without a refund nearly two months on. I think this is a scam organisation, avoid at all costs.

"Website easy to use"

Website easy to use. Order delivered quickly and well packaged against any damage. Would definitely use again. Good price.

"Ordered Shampoo and Conditioner on 19…"

Ordered Shampoo and Conditioner on 19 February 25, which stated very soon after "order dispatched" By 27 February 25 still waiting on order. Yodel app states received at their Depot and will be delivered by next available driver and delivery says today 27 February 25. 8 days from the UK too long. Thought woukd have arrived at least within 5 days in time for my holiday. Had to leave without it. Hoping it arrives today as advised. DISAPPOINTING DELIVERY TIME.

"Perfect to deal with "

Fast delivery. Great price. Liked the samples added to parcel.

"I returned my item on the 11th of…"

I returned my item on the 11th of December and it was delivered back to them on the 13th. I contacted them a picture of the tracking and receipt to say that I’d sent my item back and they never replied over a month late are they finally replied after contacting multiple times asking me to send the tracking information and they can send the money back I sent the tracking information and days later they haven’t replied back or even received any refund from them

"Had the product I wanted with prompt…"

Had the product I wanted with prompt delivery - perfection!!

"Good service"

Good service. Reasonable price. Easy to order.

"Unfortunately I can’t rate this as I…"

Unfortunately I can’t rate this as I haven’t received the product. DHL still haven’t delivered it from last Thusday

"It's a lottery..."

Didn't receive my order and SalonTotal have stopped relying to my emails. Will now take the issue up with my credit card company. Maybe some folk have a good experience with Salon Total. But, it's a lottery and your chances of success reduce massively if you're relying on their customer services to do anything.

"Great deal"

Granddaughter wanted premium hair products for Christmas, so I did a search & found Salontotal offering the product at about 50% of the standard price, I checked them out to establish legitimacy & went ahead with my order. Whilst turn around from order to delivery was about 10 days, the item arrived as described with dispatch & delivery updates. Very pleased with my experience.