"Excellent service"

Excellent service - part arrived quickly and as described. Recommended!

"Incorrect parts sent"

Incorrect parts sent
Returned at my expense and promised prompt refund but three days later still no refund

"Responsive and service oriented"

These guys are not only responsive and service oriented, but when an item is in backorder, they followed up with the manufacture and got me the item in decent time.

"Great Range of Parts and Great Service"

There are some beautiful motorcycle parts available from the EU, and Reactive have a great portfolio. Service is usually very quick, and if there are problems they are on the case to resolve them. Highly recommended.

"All went wrong after spending over a…"

All went wrong after spending over a thousand pounds!
Placed my 2nd order on the 14th June and I have been calling and emailing on a weekly basis, with no updates from Reactive Parts whatsoever.

I thought all was good last week when I was told my order will be coming this week (w/c 10/7/23), so on Monday I emailed Reactive Parts for an update but no response.

I called today to be told there's nothing coming this week, and very unlikely for another 2 weeks as Italy (where the supplier is based) will be closing down for holidays)!

WOW!
I'm OK with a bit of a delay. And I was fine with the 10-15days stated on their website, but a 2 month delay??!!! REALLY???

I've actually paid the instalment towards the purchase but have no goods, what a joke.

WILL NOT BE BUYING FROM Reactive Parts or anything remotely associated with CNCRacing again...

If their website states 'back order' STAY AWAY!

Edit:
Nope, I was in constant contact. The only contact I received was the 1st initial email when I placed the order on the 14th June, which stated delivery time is between 10-15 days.

I then called last week, and was told someone will call me back, no one did.
I called the next day and was told parts will DEF be here for w/c 10/7/23.

I emailed yesterday for confirmation but didn't get a response, so I called today and was told no parts this week and will have to wait another 2 weeks or until AFTER the Italian holiday which is in August.

I appreciate you're at the suppliers mercy, but honestly just constant (once a week) updates will really make a difference.

I Just hope I now receive a timely refund.

Thank you

"Fantastic service"

Fantastic service.
Very knowledgeable
Great help.
💯 all the way.

"Customer service is spot on"

Customer service is spot on
The lightteck rear sets for my s1000rr are outstanding totally made a big difference to my ride will definitely geek out on getting rid off all my OEM parts for light teck 😆

"Awesome service"

I was lucky enough to win a competition with Reactive parts and although they unfortunately don't make the part for my bike, they offered me an alternative and have kept me in the loop about the progress ever since. Big shouts to Emma & Leon for the awesome service!

"Perfect"

Always professional an helpful, with a wide range of quality parts in stock. Fast order prosses an dispatch. Never had a issue or bad experience. What more can you need. Brillant 👍

"Leon was super helpful and kept me…"

Leon was super helpful and kept me updated on the progress of the order throughout.