"DO NOT trust this company"

Do not trust this care provider, sadly they are far from being a caring company. Very concerning was that through our own negative experience we were made aware that their priority is the income from private paying clients even to the point where safeguarding is ignored to retain income. We learned that the carers are too afraid to voice their concerns to management through fear of job/visa loss. The company management purposely hires people from abroad on a contract for the purpose of them having to be the company’s mules. If you want proper care for your loved ones then I utterly advise you DO NOT go with “care” mark.

"The branch Solihull Shirley since under…"

The branch Solihull Shirley since under new management has only one motive money making there is no care for the clients or staff at all management won’t take any blame for the lack of support from themselves instead blame carers.The manager and supervisor only have the title of the job no compassion at all.When they thought they have carers who will speak against them they used the new scheme of calling carers from abroad in order to have them working under them so they cannot raise their voices against them otherwise they will cancel their visa.Talk about modern slavery.

"Great place to work"

I have worked for Caremark in Northern Ireland for almost 5 months, doing both companionship sits and care assistant runs. I have found it really enjoyable so far, it's rewarding, there's plenty of support and the hours are really flexible. They also do various employee events and incentives which are a nice way of rewarding staff.

"Not checking stuff "

Not checking for out of date stuff and leaving MOULDY Bread to use in bread bin

"Terrible company"

Terrible company, do not give a toss about anything but money, put anyone in just to cover a call, -bloke down the road would do as long as they cover the call, awful unprofessional management- lie to save their face, stay well clear of this company

"I write this review with the utmost…"

Caremark, Shirley, Solihull - I write this review with the utmost honesty and sincerity and strongly advise you do not employ this care provider. Our experience with this company proved the management are false, unprofessional and really do not care. They may fool you while attaining your custom but in time their true colours will show. They caused my elderly parents the utmost and horrific stress and mental torment with their lies, deceit and lack of professionalism. Sadly the only thing they really care about is money. They are extremely false, you will sense the falseness when you meet them but do not make the mistake of giving them the benefit of the doubt as with time you will realise the care of your loved ones is the lowest of their priorities. Some but not all of the carers were wonderful but due to the poor management there is no way I could not write this review to warn others.

"Not delivered"

I ordered these back in October 2023 still had them and by the look of it probably want so when buying be careful they might not deliver them bloody rip off

"Criminal"

Yet, after 2 yrs of the ‘so called’ contract being closed, I am ‘still’ being sent threatening letters From Buckinghamshire Council to pay for Care I DID NOT received. Caremark have been taking massive amounts of money from BCC, & then passing the debt for care I DID NOT receive? Quite frankly, I REALLY don’t understand how these council are accepting this FRAUDULENT behaviour? All Caremark did, was,, invade my life, they did NOTHING,, banging on my door after 10pm, taking my key out of my key safe, making themselves coffee leaving their mugs for me to clear up, going through my life,, still causing me stress! I seriously say more… Just be very warned to NEVER trust Caremark.

"Carers are poorly or not at all trained…"

Carers are poorly or not at all trained and very quick to say what they can't do but when it comes to what they should do like basic care they have always the same excuse that the person refused to eat or drink or change and leave after 5min. but should have stayed 1 hour. Ye should be called "Don't Caremark"

"If you value your sanity - DONT USE THIS COMPANY"

Engaged this company's Maidstone branch on the 10th November to provide domiciliary care for my wife who suffers with Dementia, following her discharge from hospital with a six week social care package. The first three days went ok, but on day 4 the carer arrived & advised that their care manager Lizzie Higgins-Page had instructed the carers not to shower my wife and only give her a strip wash. Apparently due to concerns from someone (unnamed) regarding a possible slip risk. Told them if they had bothered to discuss it with me I could have pointed out that it was a non slip shower tray. Told them she had to have daily showers to prevent infection risk. LHP stated she wanted an OT to come in and inspect, which I arranged with the hospital OT. She visited & watched the carers carry out showering duties, making suggestions to them for future improvements they could make. Report compiled by OT which recommend that I install an additional grab handle & non slip mat in the shower cubicle which I subsequently did. The following day I expected the carers to recommence showering my wife (which I had been doing since LHP had stopped them, whilst the carers stood and watched me) and I was paying for this privilege! When they arrived they advised that LHP had still not lifted the embargo on showering as she wanted another OT to come in and sign-off the changes, which was insulting to the hospital OT. At this point I lost it with her and told her she was a total jobsworth lacking in common sense. She hadn't even been round to our house to assess it in the first place before taking us on, this was completed by one of the carers. So from a Health & Safety point of view she was negligent in the first place & she compounded the error by not visiting us to discuss the problem that she subsequently raised. Customer service skills very poor & she managed to inflame an already heated situation, which I'm sure could have been sorted out more amicably if she had visited in person. This was meant to reduce the stress in caring for my wife & it did just the opposite. We had a number of heated discussions when we both agreed this couldn't continue & I would have to look for an alternative care company. Initially she said she would not leave us in the lurch until I had found a replacement company, but subsequently advised they would finish providing care for my wife last Sunday 26th November. They have not treated us fairly and failed in their duty of care, leaving us without a care company. I've reported them to the CQC for failing carry out their duties properly. YOU HAVE BEEN WARNED DO NOT USE THIS COMPANY