"Avoid Caremark"

I regret using Caremark Bracknell for live-in care for my respite break. I returned to find the house filthy and I was horrified to find two untreated wounds and a four inch bruise on Mum's legs. I then discovered that our dining table had been drawn on in biro!
I contacted Caremark and they said they would investigate. However, they only cleaned the house after I threatened to send them the cleaning bill and their investigation consisted of presenting the carer's version of events as fact, when she had obviously lied.
Subsequently, the matter was investigated by Bracknell Social Services and the Council and the carer was found to be guilty of neglect by omission and of verball aggression. Caremark were told to apologise to Mum in writing. We are still waiting for this apology!
I thought it was one bad carer but now I realize this extends the management. They have now sent a bill in excess of what was agreed when a decent company would seek to make ammends for the distress we have suffered.

"Writing on behalf of a friend."

Writing on behalf of a friend who is a customer of Caremark (Hessle, East Yorkshire). He doesn't have a good word to say about them. The so called carers are absolutely useless when it comes to keeping time with appointments, sometimes turning up way after their allotted time slots. Teatime calls aren't teatime calls but suppertime calls. Some of the staff also have absolutely no understanding or grasp of the English language and struggle to perform the simplest of tasks such as opening a tin of meat. My friend is totally frustrated with the service provided especially for the amount of money he pays per month. It's a service that's not worth paying for.

"Personal care is rubbish hurts costumer…"

Personal care is rubbish hurts costumer when been asked not to hurt her
Leaves in dirty clothes and bedding wet
Carnt cook simple food expect costumer to live on microwave meals
Discusting service and costuster care and management

"Wonderful care from Caremark Thanet"

Caremark Thanet looked after my mother and I can't praise them enough. The regular carers knew my mother well and I truly feel they became part of our family.
My mother sadly passed away and Caremark provided her with dignity in her last year.

"Outstanding carer"

Caremark In Pulborough are fantastic. The care my mum receives from Chelsea Bowall is outstanding, she goes above and beyond in everything she does. She makes my mum feel listened to and is so gentle and caring.

She doesn't get enough credit for how marvellous she is. Don't let Chelsea go! She will go far as a carer.

"PLEASE PLEASE PLEASE do not use this…"

PLEASE PLEASE PLEASE do not use this company if you are in the East Riding. Most of the staff, both office and carers, are totally unprofessional. 4 minute calls made although getting paid for 30 minutes, wet beds left unchanged, dirty laundry left in washing machine, dirty pots in sink and client left unchanged and dirty, all because the carers are lazy and want to get home ASAP. Useless trying to complain to the office when the supervisor is actually the mother of two of the carers!. I could go on but I think you get the drift. They actually ended up making a 91 year old cry and left her frightened in her own home. This was the final straw for the family and hence this review.

"Used to work here. Unprofessional and Terrible company"

I used to be a carer for this company, worked for over a year. This management team are terrible. They neglected me so much and treated me terribly. It was straight out bullying in the workplace. I was one of the very few caters who were loved and vouched for by the clients dearly, and my management team still didn’t appreciate this from me. So many of the clients I took on spoke about leaving but stayed because they were treated and handled by me. My boss knew this and still didn’t care about my presence at the workplace even though I was a REALLY big reason for the success of client treatments. Anytime I requested holiday which im legally obliged to, she would reject it and complain even though I’d give more than a months notice? After fighting my way to take my holiday that I am OBLIGED to, she then threatened to cut my hours? How unprofessional!! I was cut more than 30hours!! Even when I started my job I was given no basic training at all!! The only way I learned was from colleagues who worked for previous caring companies that had training so they could show me. Or I had to ask my clients nurses etc.

Honestly SO unprofessional and SO disrespectful and ungrateful . I don’t know how these people are still even in business. Ive been drained mentally from this past year, I put so much love and care into my clients and they still treated me rubbish.
And yet they had the audacity to beg for me back because the clients were complaining about where I’ve gone and that nobody else gives them proper treatment !
Pathetic company

"I am a carer working for Caremark it’s…"

I am a carer working for Caremark it’s the best and most rewarding job I’ve had and worked for. the support received from Caremark is the best and couldn’t ask for any more.

"Care and support worker"

I am currently a carer working for Caremark, and it is by far the best and most rewarding job i have had. The support i have received from Caremark while been employed has been excellent, i could not ask for more

"This company will never change unless…"

This company will never change unless they get some decent management and train their carers in a proper care environment like an EMI NURSING HOME!!!! I'm fortunate enough to have a fantastic wee carer called STEPHI who never has any trouble with my Pappy however I find it strange that every Saturday when I'm not around my Father refuses care so off she went and didn't even bother her backside to at least make the bed!!!!!!! There's a fair few that don't bother making beds....There's no point in even phoning as nothings ever done about just the same old same!!!! I could write a dossier about them...All the ones at the top are RQI Trained and worked for them so why are STANDARDS SO SHOCKINGLY BAD????? AS a Carer I've worked in EMI NURSING HOMES MOSTLY BUT I'VE ALSO WORKED IN THE COMMUNITY BUT NEVER HAVE I WITNESSED SUCH A SHAM COMPANY!!! I had a friend in Donaghadee who really couldn't do anything for herself and Caremark done very little for her..They rarely made her bed and wouldn't put her rubbish out for her but she was too soft and sick to make an issue of it so in memory of her death I'll say it for her as I witnessed it on a fair few visits to her and I did for her what they wouldn't as they were coming in for all of 5mins but signing in for the whole time!!!! I wouldn't recommend this company to anyone!!!!