"Good service"

Good service

"Confusing site"

Confusing site, difficult to use

"Shocking service car comes up as…"

Shocking service car comes up as written off but never been damaged in its life and the team just dont care of this mis information and don't care to investigate it.
Shocking, they have no interest whatsoever

"How much a car is really worth before you get and buy it 💯👌👍"

How much a car is really worth before you go and buy it 🤔 💯👌👍

"HPI check pointless"

HPI claim to be the best, guarantee you against false or MISSING information. And yet they do not check if your car was previously sold as a salvage car. Not worth the paper it’s written on.

"They charge me £9 but haven’t received…"

They charge me £9 but haven’t received any information,after emailing them just give me case number to contact customer service,customer service on website not active,completely,they just scammed my money

"Terrible company. They do not honour the claims guarantee!"

I would avoid using this companies services. We are a used motorcycle dealership and were using Selera HPI Check to check bikes before buying them into stock. We purchased a used motorbike that passed the HPI check. This bike was in fact a stolen bike and was seized by the police when advertised. It was on the Police National Database for stolen vehicles but not showing on the HPI check. We confirmed, in writing, after the bike was recovered by the police, that the HPI check was still showing as clear.

Mistakes happen. Technology doesn't always get it right. That's ok. We believed we were covered by the guarantee Solera offers. Which suposedly covers situations like this, up to £30,000.

We have tried to make a claim since April 24 and have been rudely pushed from pillar to post with not one department actioning our claim. The customer service is terrible. Account managers refusing to help and whole departments ignoring all efforts of our communication. It feels as if the multitude of people I have spoken with don't care for us or their job.

"Report was useless"

Report was useless - It didn't in any way accurately reflect the vehicle I wanted to buy.
Customer Service was hopeless too
Expensive waste of money.
Fees were eventually refunded by PayPal

See solera-hpi.blogspot.com for more details.

"Instant and full summary of the history…"

Instant and full summary of the history of the vehicle I was looking to buy. Also got an idea on the real value and the cost to run - which was useful for budgeting. I had a query on the finance history and the plate history that the hpi helpdesk answered quickly. Bought the car. All good!!!

"I used the HPI check for my most recent…"

I used the HPI check for my most recent vehicle purchase and was impressed by the results and the report. The process was very smooth and informative.

Unfortunately, it took a while for me to get a reply from customer service but other than that I would use again