"Do not use this Hpi check service"

Do not use this Hpi check service. They are frauds and shameless people. Their offer of £29.99 for 3 Hpi checks never works. You will get only 1 report for £29.99 in the greed of 3 HPI checks.
I wasted £29.99 two times in the last two years. If you phone they company, it will be long hold for more than hours. Total frustration, dodgy and shameless.

"Can’t update record, despite the cost??"

Did an hpi check on a potential purchase, subsequently bought the car, by the time documentation from DVLA came through, tried to update the vehicle record but unable to do so, apparently there’s a time limit??
Won’t be doing that again, it’s too much money to waste

"Waste of time"

Waste of time. Consumer service is horrible. They have a website with a number which if called points back to the same website. They only provide support via web chat.

"Pathetic"

Had an account for years and honestly the set up and staff are a shambles !! Please avoid opening an account they do not deserve the business shoddy run company V CHECK OR EXPERIAN is who i will be moving to rude staff take payments when not due of your account and after reading their reviews we cant all be wrong !!

"Their systems lag so far behind the…"

Their systems lag so far behind the DVLA, they do not appear to implement the updates given by the DVLA (although all their competitors have no problem doing this).

So I am currently stuck with a vehicle that I’m unable to sell because HPI holds the wrong information for it and has not updated from the DVLA.

"Sort Out Your IT !"

Received a letter this morning from Solera asking me to confirm the mileage of a car that I'd recently sold. The car in question had previously had a private plate on it, but I didn't expect any problems as the letter recognised this giving both the private number and the previous DVLA allocated number plate. However it took me 4 attempts to get beyond the number plate entry because of the spacing of the letters/numbers.
Once past this point I answered all the questions but was unable to submit the form. It just came up with "Error: Sorry something went wrong please try again"
. What a waste of time! Solera needs to sort out it's IT.

"Car was Stolen"

Car was Stolen. Purchased a car from John Pye auctions who claim they had a clear HPI for the car. I sold the car on and within an hour the police had impounded it as they said it was stolen. I performed a check which did say it was in fact stolen. John pye sent me a copy of their report which does state the car is clear. HPIs response was well the police didn’t update us. They must of used a different company so not our problem you should of checked the car with us before purchasing it (despite they are supposed to be a professional car auctioneer) and there is nothing I can do. No car no money out of pocket over £2000. Conclusion HPI don’t guarantee anything and it’s too bad.

"Received a letter this morning asking…"

Received a letter this morning asking me to log in to the website and verify the mileage on a car that I recently part exchanged at a MINI dealership. One of Solera's vehicle dealerships has done an HPI check on it and they need it verifying for the National Mileage Register. The Mileage is available on the DVLA MOT website which is available to everyone and shows no anomalies? Sorry I won't be replying...

"This company is shocking they should be…"

This company is shocking they should be barred from doing business have been trying to sell my car through goodbuycar and currently waiting on HPI removing incorrect mileage they have against car it's absolutely disgraceful that this company operate with impunity and stop honest folk from selling genuine car hope HPI read this and have the balls to reply

"Had used hpi for years yes many years"

Had used hpi for years , but no longer
The app is totally not user friendly, it’s just about impossible to top up your account , no facility on the app and after 3 phone calls and 2 emails I gave up after no response back I now use motor check , very user friendly great app and reports