"Absolutley crap company cancelled…"

Absolutley crap company cancelled shortly after using still keep sending account statements about 18 months on cancelled direct debit cannot get through on phone sent 23 emails and a recorded letter which they got still getting emails total nightmare Avoid at all costs wish I had looked on here first would never have used them
AVOID AVOID AVOID

"Terrible Company."

Terrible Company.
Still sending invoices despite being finished the contract and endless emails and calls to them about it.

"Incorrect HPI information given"

I paid £19.99 for an HPI check on a vehicle I wanted to purchase. The results came back clear of any accident damage so I proceeded to purchase the vehicle.
I went to sell it to “webuyanycar” and they advised me that it was a CAT N write off. When I showed them that I had completed an HPI check they printed me a copy of their report and in fact it was a CAT N.

I contacted HPI to ask for the money that I paid for the car but they refused my request and after an internal appeal they still didn’t accept liability. This has left me out of pocket.
Their negligence and total disregard for their customer has prompted me into writing this negative feedback.

I want anyone who considers purchasing an HPI check to reconsider using this useless company because they will take your money, give you incorrect information and then blame you for purchasing the vehicle.

Avoid at all costs, they should not be trading.

AVOID AVOID AVOID

"STOLEN CAR THANKS HPI"

I bought a car and beforehand used hpi services.. in the report everything was clear and I went ahead and bought the car. The car turned out to be cloned / stolen. After months of basically ignoring me they basically fobbed me off and had no interest in standing over there hpi check which I payed good money for. This was not a cheap car .. high end and expensive.

Thus company are negligent and when speaking are very arrogant there information is completely useless and never in my life would I considered using them again.

There are much better online and cheaper car vertigo etc which I'll be using in the future. Hpi are a disgrace of a company and the staff I delt with were rude and undermining in this case I delt with Mary Mitchell who I found to be very rude and undermined me throughout the hole saga then took 2 weeks of in between leaving me hanging before basically dismissing me.

I'm absolutely disgusted with this company.. completely useless.. giving me false information and the green light to buy a stolen car.

I'll be going to news outlets- social media and various other sources to get the message out so no-one else gets scammed by this terrible company.. save your money and avoid at all costs !

"Just got a new car a week ago and had 6…"

Just got a new car a week ago and had 6 letters so far asking for my mileage on old one. Waste of time

"Only good for one thing"

The next time there is a shortage of loo paper get yourself an HPI check, print it off and use that. Need I say more !

"Unrecorded then recorded"

Unrecorded then recorded

"No customer service at all"

An embarrassment of a company. Cancelled our account in writing a year ago, still getting invoices. (Obviously not paying them)

They keep referring/pushing me onto our 'account manager', Kate, who is frankly useless as she never replies to Emails and the one time I did speak to her she only said 'I'll sort it when I come back from holiday'. Of course she never did.

Company policy seems to be not to give 2 hoots.

If there's anyway you can avoid them, for God's sake do.

EDIT as of 30/3/22, they have still not responded to any of my E-mails despite my E-mails specifically asking for a reply. Probably a dozen mails over the course of a year.

"If u do hpi and pay £10 you will get 0…"

If u do hpi and pay £10 you will get 0 information pointless waste of money

"Scam"

I received a letter purporting to be about someone wishing to buy my current car. A car that, according to them, I ceased owning on the 22nd of February, and according to me and the DVLA i am still the registered keeper of.

From what I can understand these people are trying to scam someone out of money for a car that isnt for sale and to scam me out of my own possessions.

I have reported this to the DVLA and am considering the police.