"If I could give 0 stars I would. 1 star is far too generous. "

If I could give 0 stars, I would. We trusted homebox to manage our bills from March 2024- February 2025, never had I been messed around so much in my life. Countless problems month in and out. Taking our payment early before agreed, giving us 7 hour notice for an increase in payment (extra £200), they thought this was a sufficient time, not providing a breakdown for the extra cost, just taking our money. not telling us when when we are switched providers and placed on a tariff which didn’t suit us, nor discussed with us. They missed a payment for our council tax, despite taking our money early each month, even after the council sent payment warning reminder. it was missed in May 2024, nearly a year ago, WE WERE NEVER INFORMED OF THIS, which is strike 1, if we ever make a late payment again, I will be taken to court. They under charged for our water for 6 months paying £15 instead of £30. Although we never received breakdowns of bills to query. then hit us with having to over pay an additional £40 a month to compensate their mistake. Their website is so shit, even my cloud engineer husband couldn’t navigate around it. Never once. Wouldn’t recommend homebox if you paid me! Awful awful awful company, don’t trust them. These are bills that will affect your credit, do not trust them.

"Chloe was great"

Chloe was great. She explained everything to me and was really helpful and got me the best deal she could. Give her a raise, and a pint!

"Maria was extremely helpful and…"

Maria was extremely helpful and considerate - thank you for making things run smoothly!

"Very polite and helpful spent time…"

Very polite and helpful spent time explaining everything.
And nice to speak to someone I can understand that hasn’t been outsourced to another country.

"Chloe was very helpful indeed"

Chloe was very helpful indeed
She talked me through the options and costs with no hidden surprises.

"Ease of use"

Ease of use, quick and responsive. Hassle free

"DO NOT USE"

Anyone who is looking to move into housing this year please be aware of the billing company, Resooma (billing better aka homebox)!
Please read this as I don’t want you to make the same mistake that I did.

I used them for them for my third year flat in 2023 and am still having issues with them now.

Third year:

I had just moved out of the flat and I was getting emails from an energy company Ovo that I knew the flat was using at the start of the tenancy. The emails said I owed over £1,000 because of unpaid bills. After discussing this with Ovo I had learnt that the billing company hadn’t been paying their bill since the January (we moved out at the end of June). I questioned resooma/ billing better (aka homebox) about this and they had no clue and wouldn’t provide me with any information to say otherwise. I was then brushed off. I then pushed for them to look deeper into this, this was now almost a year on, and it turns out they were paying another company the electric and for gas in the property that I never had.
This was then apparently changed, only for resooma to come back to me and say that I owed more money. (Doesn’t make sense? I didn’t think so either)
After some research of my own, the company charging for the gas and electric at the time were paying an energy company which is currently under investigation regarding concerns of provisions of data.

Current day:
I had to pay £450, after getting the bill reduced by the obersman and the energy company, out of my own pocket.
The billing company has only just provided me with the receipts of my bills and when I asked for the receipts of the alterations with the gas they are refusing to provide this.


******PLEASE BE AWARE THIS COMPANY IS NOT FSA REGULATED MEANING THERE IS VERY LITTLE ANYONE CAN DO IF THEY MESS YOUR MONEY UP. ******
I was told that I would have to go through the small claims court if I tried to fight them about this.

Please always double check your billing companies!!

"Stacey"

Was very helpful throughout my journey

"Helpful"

Concise and helpful

"Annoying"

I did not want them to organise my utilities, so to have them calling me and asking questions is not on!