"Good customer service answering to all…"

Good customer service answering to all questions thanks

"Thank you Daisy."

I had trouble completing my application, Daisy was enormously helpful, coming to my rescue and taking care of it from her end.

"Please avoid this company."

Please avoid this company.

Any landlord using their services should also be avoided.

In my opinion, this company should be investigated for Fraud. Their method of operation is akin to fraudulent activities.

None of what they do can be logically explained.

You've been warned!!!

"Honestly just as bad as Billing better…"

Honestly just as bad as Billing better have been! My partners bills have been wrong for over a year now, thankfully Jo managed to sort these to show the correct payments and they admitted blame, which we can accept. Now the bills are wrong again and I am told Jo didn’t agree to sort the payments and send send the payment requests manually until they are correct, despite me having emails to say so! No calls back since June last year ! Absolute joke of a company! No idea why my partner bothers with them, energy ombudsman will be the next step, can see from the online reviews I won’t be the only one!

*their response has been they cannot issue the bills manually every month, and we should just pay the incorrect amount :) honestly the worst service- nobody has been in contact- and this is their mistake :) great

"Good introductory call"

I had an introductory call with Oliver Hodgson. He was very polite and answered my questions.

"Customer service was excellent"

Customer service was excellent, Oliver was very responsive in emails and helped me with setting up homebox! Thank you :)

"Thanks Oliver!"

Oliver Hodgson made the whole process very easy, explained everything clearly and was great to deal with! No issues with my experience yesterday.

"Highly recommended"

Oliver Hodgson's outstanding customer service truly stood out during my recent interaction. He demonstrated exceptional professionalism, addressing my concerns promptly and effectively. Kudos to Oliver and the team for making my experience positive and hassle-free.

"Feeling very frustrated with this…"

Feeling very frustrated with this service. This is the second month in a row that I have been massively over charged. My bill has been consistently around £350 a month, but last month I was suddenly notified it had increased to about a £1200. After requiring multiple phone calls, I was not eveb informed what the problem was but just received an email stating that my payment was actually still around £350. Then, this month I was again informed my bill is now £1500!!! How is that possible? I've again had to call with no one able to give me a answer and just saying a price review will be done! It's the 4th of January and still no resolution and today I received an email from them saying that because I haven't paid for this month they will be cutting of my internet! This is absolutely pathetic! I've been paying like clockwork every month and these sudden changes are not my fault and not affordable at all. I am absolutely exhausted with this company and will be ending their services as soon as my tenancy expires!

"Easy and quick"

Easy and quick