"Avoid like the plague"

Number one, why in this day and age would anybody pay a company to set up and manage their household billing accounts for them when it can be done easily and for free by me? Number two, despite me politely telling homebox I do not want or need their services, they proceed to inform the electricity company that I have moved from one apartment to another in the same block triggering a bill for over £300? My last address of three years was living with family so no tenancy/rental agreement and in a different postcode to the one I live in now. The electricity company not taking my word for it and want me to send in loads of proof of previous address. Not happening as this is not my error. Number three, despite their website and phone message confirming they are open, why do they keep cutting me off at the end of the recorded message? Awful service.

"Excellent Experience"

I was speaking with Daisy Baker regarding my ne house bill arrangement and she was really helpful and supportive.

"Poor Service- Getting your final Bill"

Had dealings with them as formerly named Billingsbetter. I have been waiting 6months to get my final energy bill to see if i owe anything. I've been told I owe £6000 for 6months of usage, to then be told I shouldn't have been told that. I've been promised call backs and emails with only one service advisor(over these months) doing this for me (Eden L, great thank you, you are one of the better service advisors there). I have chased the energy company to find out my account had been closed for a while. I had previously suggested friends use this service and as of now I am currently with, I would no longer give that advice. I had terrible dealings with Unihomes but not as bad as this I would recommend them over these guys if you're just starting university. If confident start the bills up yourself, you might save a lot more money.

Update: Moved to 3* after getting told I'll have my final bills today ! It seems this service struggles with some of their staff, but would give good credit to who i spoke to today who did call back as promised and resolved the issue for me (thank you forgot to get your name).

"Services was great,Tyler McIntosh was…"

Services was great,Tyler McIntosh was very nice and friendly

"Thank you Oliver Crawley"

Great onboarding experience. Oliver went through all the details and got me set up in about 15 mins. Looking forward to continuously great service

"Thank you, Georgia"

I am just starting with Homebox and spoke with Georgia regarding setting up my account. Georgia was helpful and answered to all of my questions. I am looking forward to a smooth journey & hassle free management of my bills.

"TYLER MCLNTOSH"

TYLER MCLNTOSH
He help me a lot! he was really friendly to speaking I would defiantly recommend people to go though him for this service he provided.

"Thank you Jo"

Jo in customerservice has been amazing helping us sort our sons account out. She has always provided updates even when they have not been the best news. The way she has handled our issues while I admit I was not the most pleasant to deal with on the phone she held the up most respect on the phone and was transparent with everything. Every time myself or my son has called in we have been promised so much resolution but Jo has been the only one who actually helped us. We found out we have debt on the final bill which was a shock and after reading all the bad reviews here I was worried this was a scam but I belive its more lack of communication from the company to its customers. If only we found Jo a few months back we may not have cancelled our account. Thank you Jo you have been amazing.

"This is the worst company I've ever had…"

This is the worst company I've ever had to deal with, they are truly incompetent.

After my first interaction with their sales agent who lied to me

They then entered my start date wrong and tried to charge me for a month I wasn't at the property,
They then failed to send me the invoice for my council tax leading to me to be late on providing this to my local council.

They have no transparency with the charges they they are billing you for on each bill on their website, you have to phone them and ask for them to email you the individual amounts for each utility because their website is so bad. And then when they provide this, they try to change their management fee to suck more money out of you because they're scum
They also have done something wrong so the direct debit doesn't work correctly.

All in all a useless company in which I have been offered no compensation or any sort of recompense for their terrible customer service and all the stress and mental anguish I've suffered having to deal with their never-ending issues

"I spoke to Oliver Crawley yesterday…"

I spoke to Oliver Crawley yesterday about setting up my bills. He was friendly, very patient and professional. He took the time to explain everything clearly.