"Thorough and easy"

Thorough and easy, gave all options for billing.

"Definitely recommend."

Georgia was very helpful with our requests and helped us sort out everything we needed in a timely manner. Answered all our questions and has provided all the information needed to contact the team again if required.

"They sent our gas payment to the wrong provider, resulting in me being chased by debt collectors"

Homebox (who have recently changed their name from Billing Better) sent our gas payment to the wrong provider. Six months later I am only just now resolving the problem and getting all the debts settled. Because of this mistake on Billing Better's part, and also because they put my sole name on the gas provider's account, rather than all tenants names, I was also contacted for full payment of all gas for the property. I was contacted by debt collectors, and threatened with my credit score being affected.

So to summarise, because Homebox somehow managed to send our gas bill to the wrong provider, I was threatened with a bad credit score - which would have meant my ability to get a mortgage would have been affected by the incompetence of this company.

I put the "date of experience" as the date of my review, but this has been going on as a headache for six months, and Homebox knew it was a problem for about a year, but it wasn't handled. I was contacting them multiple times a week for things to get resolved. Sometimes I would get put through to someone helpful, and other times someone would promise to do something like send an email, and then never would.

I would not under any circumstances recommend that anyone ever work with this company. I have never had to deal with such an administrative headache in my life.

"DO NOT TRUST THIS COMPANY"

Do not trust this company. They overcharged my daughter and still haven't refunded her after several months. They're rebranding from Billing Better to escape the terrible reviews. Their 5 star reviews are obviously fake. They just told me very gleefully that they're unregulated (!) so contacting the ombudsman won't help. They apologise for delays in resolving a problem and talk of escalating the issue and then do nothing. This has been going on since July. They promise evidence that they're chasing a refund but it never comes. Do not use this company under ANY CIRCUMSTANCES
EDIT: I'm involving Citizens Advice now. Unfortunately we didn't see this before our daughter signed up, but CA recommend against using these types of companies as they lack transparency, costs are hard to estimate and they are not value for money.

"Review of live chat"

Steve was brilliant on the customer service live chat. Very helpful.

"Great support"

Hassan answered all my questions, helped clarify the details of my payments and bills, was very nice and helpful.

"Hassan was super helpful and answered…"

Hassan was super helpful and answered all of my questions in a way that was easy to understand as well as advising ways for my partner and i to make our future billing easier.

"Thank you so much to Georgia Jennings…"

Thank you so much to Georgia Jennings for helping me with all my questions and being super helpful and helping me understand what is happening.

"I dealt with Joso"

I dealt with Joso, who was really helpful and responsive to my questions, which made the whole process simple and painless.

"Very helpful on the phone- explanations…"

Very helpful on the phone- explanations were clear. Very easy to set up.