"Thank you Homebox"

Thank you Homebox for making it easy to set up my bills.

"Informative sales call"

I didnt end up using Homebox for splitting my bills but the sales team were really honest and helpful and provided great advice for setting bills up

"Really pleased I chose homebox"

Really pleased I chose homebox, staff were helpful and I made a nice saving too!

"Phil was really helpful"

Phil was really helpful in setting up my bills. Was really happy to go above and beyond in explaining how the service would work

"Used Homebox for setting up my bills"

Used Homebox for setting up my bills. Really easy service

"Used Homebox for a few years"

Used Homebox for a few years. Really great service and easy to use. Customer service team always great whenever I have any questions.

"Total Scam!"

Total scam! Avoid at all costs! They're rebranding from BillingBetter because their reviews are so poor. Read the 5 star reviews of HomeBox they're completely fake. The true stories are all over the billingbetter trust pilot page.

With Billingbetter, now Homebox, we ended up in over £2,000 worth of debt because they couldn't manage our bills. I had to call up every month to chase them to hear the same story of they'll fix it to only get more bills and threats against my credit score. We spent nearly £1,000 on service fees to billingbetter alone and it really isn't worth the stress. Just pay the bills yourself, it really isn't that hard.

They offer zero transparency and never get back to you even when their pleasant customer service team say they will. Save yourself the hassle!

"A rebrand can't save terrible service"

Please save yourself the stress and do the bills yourself.

I lost count of how many times our account and bills were mis-managed and I had to fight for a resolution myself. Some of the instances include, failing to remove tenants from the plan (which eventually resulted in our account being cancelled without notice and being threatened with poor credit scores), random price increases that turned out to be a mistake when contacted, failing to bill us for council tax for nearly a year resulting in thousands of pounds in debt (may I add that I also asked whether this was correct multiple times along the way), and randomly setting up a second water bill under my name without notifying me and failing to even pay any money into it for 3 months, resulting in another £400 of debt.

I would like to add that I was the one who noticed all of these problems and they would not have been resolved without me intervening.

Although everyone I dealt with in their customer service team was perfectly pleasant, they did not offer me the clarity I needed when trying to resolve these issues. Only one person ever got back to me to confirm any action had been taken, despite me asking to be emailed every time.

I regret not cancelling our account a long time ago, however I felt trapped by their team eluding to the fact that they had thousands of pounds of our money set aside to cover our ongoing council tax (which turned out not to be true).

I can't believe we spent a combined total of over £960 for their 'service'. Don't make the same mistake.

"They don't pay your bills! Debt recovery threatened"

I have been with billing better/homebox for a few months now and i have no idea where these reviews are from and I suspect they may be fraudulent because my experience with this company has been nothing but horrible. I have REPEATEDLY been threatened by energy companies with debt collectors because this company is so disorganised, they just flat out will not pay your bills. I have tried to complain via their internal complaints process to absolutely no avail. I am considering my options now and figuring out whether to go to the ombudsmen for this outright terrible service. In addition to this, they tell you your price will not go up if you stick to their fair use limit, but in reality we have been sticking to their fair use limit and the price has gone up by around 30% due to their incompetence over not paying bills and changing our supplier over. I imagine i will recieve a response to this review saying they will "look into it", but I have a high confidence that this will be an empty promise going from previous experiences.

"easy to use"

easy to use, very quick and simple service