"No idea whats happening"

I submitted a request to switch the bills when i moved into a new rented property approx a month ago. I was informed i would not need to contact anyone as they would do this on my behalf, and my new providers would be in contact shortly. Nearly a month on, i have received two bills from the previous tenant's energy supplier. I reached out to the new energy supplier who are yet to get back to me. I contacted Homebox on 31/08/2022, who simply told me as it had been over two weeks since i applied, i needed to contact the energy supplier myself to chase the process of my application, and everything was now out of their hands. This therefore makes this service completely redundant as i could have done that myself in the first place. This is causing me constant stress as I am yet to receive a satisfactory response from either homebox or my so-called new energy supplier, and in the meantime i am receiving astronomical bills from a company i didnt sign up for. What is the point of this service if they cannot provide the 'seamless compariosn, switching and management' that they promise all over the website?

"Quick and Easy"

Quick and Easy. Let's hope the switch goes as smoothly as it was to find the deal!

"Hi if I can get cheaper gas and…"

Hi if I can get cheaper gas and electricity. Could I have a pre payment card sent to me please. I requested this from boost supplier and they've failed. Thats why I want to switch over to a cheaper supplier. On a pre payment payg meter. I look forward to hearing from you.

"Imran very good servicee🤞🏻"

Imran very good servicee🤞🏻

"Easy and fast to use"

Very easy and fast to use

"Very Fast and Efficient"

Very Fast and Efficient

"great company"

found me a great deal and was quick and easy to set up

"product quality is very good,staff is…"

product quality is very good,staff is very helpfull and cooprative with customers,awesome service for furniture,specially shazeb is very cooprative and friendly with customers

"Easy to setup the account"

Easy to setup the account

"Quick and simple to set up new plan"

Quick and simple to set up new plan