"I choose to not opt into the service…"

I choose to not opt into the service provided but Joso was very transparent and helpful throughout the whole process.

"Sarina Asadi"

Sarina Asadi
She is really nice person.
This is my first rented flat in UK so I was lost in so many ways and had alot of questions and she was ready to answer all of them with open heart
She is a really good customer service agent . You lucky having here around

"Daisy made my renew process really easy…"

Daisy made my renew process really easy thank you

"My experience was with BillingBetter"

My experience was with BillingBetter, but as the emails I received from them state 'soon to be homebox' I think it's only fair people using homebox understand what they may be in for as well! They should not benefit from the clean slate of no bad reviews just because of a rebrand.

I wouldn't trust this company with my bills!

My landlord decided to start working with them 21 months after I moved in. Despite my landlord giving them all the details of all their tenants, including move-in dates etc, Billing Better decided out of either idiocy, greed, or a clumsy mistake that they would contact all the utility providers on my behalf and let them know that I "was moving in" to the property, despite the fact that I had been living there for 21 months! They say that normally utility providers don't act on their message to them if the name on the account matches the tenant they're contacting them about -- not a failproof plan I tell you!

As a result, Thames Water cancelled my direct debit as if I was closing my account, and then when I wanted to re-instate it they decided to put it up by £22/month for fun, despite literally just writing to me a couple of days before Billing Better got their dirty paws on my account to say they were reducing my direct debit, and it all ended it a black mark on my credit file for 3 months.

Of course I had to sort it all out on my own with Thames Water and the credit bureaus so that was a fun headache I did not need for 3 months.

Long story short, Alex, an Account Manager at Billing Better, didn't do much other than apologise, and did not even acknowledge that as a result of this mess Billing Better should review their processes.

Just be organised and sort out your bills yourself. I do not see any benefits to this company whatsoever and 'customer service' is more like 'customer hell'.

"Really great customer support"

Really great customer support. Helped me with my energy concerns around price increases and put me on the best available tariff

"Superb company to use"

Superb company to use. No complaints

"Great product"

Great product - so easy to use as a customer. Customer service were great when I had a query. Particularly Phil who answered all questions I had

"Really great company who offer a great…"

Really great company who offer a great product.

"Saved me time on money on my bills."

Saved me time on money on my bills.

"Really easy service"

Really easy service